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teddibear703
Level 1

QuickBooks bank Connection- I disconnected a Wells Fargo bank account. I tried to reconnect but it no longer shows in QuickBooks after going through the linking process

During linking process it shows the account greyed out meaning it is linked, but after clicking continue to finalize which account to link it doesn’t show it. I contacted Wells Fargo and it does not to appear to be a Wells Fargo issue.

Is there an amount of time needed between unlinking and reconnecting the same account?
6 Comments 6
GebelAlainaM
QuickBooks Team

QuickBooks bank Connection- I disconnected a Wells Fargo bank account. I tried to reconnect but it no longer shows in QuickBooks after going through the linking process

Thanks for raising your concern here in the Community forum, @teddibear703. I'm here to share update about your bank connectivity issue.

 

Currently, we have ang ongoing investigation about the same issue you've stated above. I ensure you that our engineers are already aware on this issue. They're already working on it to fix this as soon as possible.
 

For now, I'd recommend you contact our QuickBooks Support Team so that they can add you on the list of the affected users. This way you'll get notified via email once there's a fix or an update about this issue.
Here's how:
 

  1. Sign in to your QuickBooks Online company.
  2. Go to Help.
  3. Select Contact Us.
  4. Enter your concern, then select Let's talk.
  5. Choose a way to connect with us:

 

  • Start a chat with a support expert.
  • Get a callback from the next available expert.
     

For further information on the time schedule, see this article: QuickBooks Online Support.

I'll be around if you need more help with managing your bank in QuickBooks. Take care!

teddibear703
Level 1

QuickBooks bank Connection- I disconnected a Wells Fargo bank account. I tried to reconnect but it no longer shows in QuickBooks after going through the linking process

It’s been over 72 hours and we have not heard back from quickbooks support. How long does this normally take?

 

 

teddibear703
Level 1

QuickBooks bank Connection- I disconnected a Wells Fargo bank account. I tried to reconnect but it no longer shows in QuickBooks after going through the linking process

It’s been over 72 hours and we have not heard back from quickbooks support. How long does this normally take?

 

 

teddibear703
Level 1

QuickBooks bank Connection- I disconnected a Wells Fargo bank account. I tried to reconnect but it no longer shows in QuickBooks after going through the linking process

It’s been over 72 hours and we have not heard back from quickbooks support. How long does this normally take?

LieraMarie_A
QuickBooks Team

QuickBooks bank Connection- I disconnected a Wells Fargo bank account. I tried to reconnect but it no longer shows in QuickBooks after going through the linking process

Hi there, @teddibear703.

 

I appreciate you for coming back to the thread. I understand how important it is to manage online bank feeds in QuickBooks.

 

Currently, this issue with Wells Fargo (INV-82538) is still open. Our product engineers are still working on this. Rest assured that they'll notify you once it's fixed.

Meanwhile, you'll want to download your transactions from your internet banking website into a CSV file. Then, upload it to QBO.

 

Please know that you're always welcome to post if you have follow-up questions about banking feeds. We're always here to have your back. Have a great day! 

teddibear703
Level 1

QuickBooks bank Connection- I disconnected a Wells Fargo bank account. I tried to reconnect but it no longer shows in QuickBooks after going through the linking process

Can you please help me escalate and push engineers to fix the issue. It has been over 1 week and we need the bank to reconcile so we can work. 

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