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Thanks for raising your concern here in the Community forum, @teddibear703. I'm here to share update about your bank connectivity issue.
Currently, we have ang ongoing investigation about the same issue you've stated above. I ensure you that our engineers are already aware on this issue. They're already working on it to fix this as soon as possible.
For now, I'd recommend you contact our QuickBooks Support Team so that they can add you on the list of the affected users. This way you'll get notified via email once there's a fix or an update about this issue.
Here's how:
For further information on the time schedule, see this article: QuickBooks Online Support.
I'll be around if you need more help with managing your bank in QuickBooks. Take care!
It’s been over 72 hours and we have not heard back from quickbooks support. How long does this normally take?
It’s been over 72 hours and we have not heard back from quickbooks support. How long does this normally take?
It’s been over 72 hours and we have not heard back from quickbooks support. How long does this normally take?
Hi there, @teddibear703.
I appreciate you for coming back to the thread. I understand how important it is to manage online bank feeds in QuickBooks.
Currently, this issue with Wells Fargo (INV-82538) is still open. Our product engineers are still working on this. Rest assured that they'll notify you once it's fixed.
Meanwhile, you'll want to download your transactions from your internet banking website into a CSV file. Then, upload it to QBO.
Please know that you're always welcome to post if you have follow-up questions about banking feeds. We're always here to have your back. Have a great day!
Can you please help me escalate and push engineers to fix the issue. It has been over 1 week and we need the bank to reconcile so we can work.
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