Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for
Connect with and learn from others in the QuickBooks Community.
Join nowI had some minor issues with QB Checking / Green Dot last fall, but they were fairly minor. When they advertised the 5% interest rate, the owner of my company said to use them again. Things went fairly well until earlier this month. I had some money I was trying to move from Chase into some envelopes in the QB Checking Account. The deposits to QBO cleared over a week ago, but the transfers into the envelopes are still pending. I tried calling, but because of how I have the accounts set up, I couldn't remember which info I used in setting it up and then couldn't get into the account. If Quickbooks is going to market this as Quickbooks Checking, Quickbooks needs to be the one we contact with any issues. 5% interest sounds good, but it's not worth having money sitting in limbo and not earning interest or being afraid that it's going to disappear (as others have had happen).
If anyone has any help, I would greatly appreciate it. I'm very close to pulling everything out of this account.
@masterrenovationsinc Well, @Just_me could tell you some stories.
Unfortunately, those stories do not have happy endings.
Pull your money out!!! Do it NOW!!!
QB acts like it's no big deal, but they will "hold" your money (I believe it is UP TO 270 days) so that they can collect interest off it. The longer they hold it, the less likely they are to return it to you.
After a certain amount of time, they will release it to your state. Then you have to collect it from your state. It's actually all quite ridiculous and shady.
But you don't have to take my word for it. You can use the Search bar at the top of any page here in the community, to find SOOOOOO many others that this has happened to.
There is talk of a class action lawsuit, because of all this. There is a Facebook group dedicated to this. I will leave the link below, in case you're interested. It will have the information for you.
https://www.facebook.com/groups/1324101394966851/discussion/preview
Good luck.
Also, if you're not joining the lawsuit, at least take a few minutes to file complaints with the FTC, BBB, your State Attorney General, and everywhere else you can think of.
This chaos that Intuit/ QB is causing needs to stop!!
I appreciate you posting your concern here in the Community, Masterrenovationsince.
I'm here to share insights about the pending deposit transactions in the QuickBooks Online Checking account.
In QuickBooks Online (QBO), transactions with a Pending status mean that your bank has not yet cleared it. The funds may take 1-5 days to reach your account. To know the latest updates regarding the status of your transactions, I recommend checking your bank end. In addition to that, various factors can affect funding time. For instance, the transaction time and days entered and your chosen financial institution's authentication methods and processing of electronic transactions.
However, I recommend contacting our Payment support team if the payment status doesn't change after the given time frame. They can pull up your account in a secure environment, verify the cause of why they still show as pending, and investigate the transactions.
With regard to forgotten information concerning your account upon setting it up, perhaps you could consider talking to our QuickBooks live support team. They can help you recover those details.
When the transactions are cleared from your bank account, you can match and categorize them in your QBO account.
In addition, check out this article you can use as a guideline to ensure the balance of your QBO account matches your real-life bank statement: Reconcile an account in QuickBooks Online.
Don't hesitate to reach out if you have further questions about the pending transactions in your QBO Checking account. I'll be sure to answer them as soon as possible.
i am also facing this issue
Hi there, Erica. I'll share some details regarding the pending deposits on your QuickBooks Checking.
The pending status next to your checking transactions indicates your bank hasn't cleared them yet. Also, it takes 1-5 banking days for the funds to reach your bank account. However, the funding time can vary due to several factors, such as the time of day you enter the transactions, the financial institution you are using, and the time it takes to verify and process electronic transactions.
However, if the transaction status remains unchanged after the allotted time frame, I suggest contacting our Payments Support Team for further assistance. They have the resources to access your account securely and determine why the transactions are still pending.
Here's how:
You can contact them through M-F 6 AM to 6 PM PT.
Moreover, I have included some articles that explain how QuickBooks Checking and envelopes work:
Keep me notified if you have more questions about your QuickBooks Checking account. We're available anytime to assist. Take care!
@Erika_K This is just a rephrasing of what @Irene R already said.
I understand that the support staff doesn't care enough to read what the other users are posting, but I would think that the support staff would at least notice what the other support staff are posting.
Then, again...
'Hi there, Erica. Hi there, Erica. I'll share some details regarding the pending deposits on your QuickBooks Checking.'
Perhaps that is too big of an ask, when you aren't even reading your own post.
You have clicked a link to a site outside of the QuickBooks or ProFile Communities. By clicking "Continue", you will leave the community and be taken to that site instead.
For more information visit our Security Center or to report suspicious websites you can contact us here