I wish you didn't have to go through that, SherrySel.
Your processing of credit and debit cards occasionally fails. Several common problems, such as issues with authorization or a lack of information, might be the root of this. Let me add some tips that you may take for processing debit card transactions:
- Debit cards need to be linked to a larger credit card company in QuickBooks Online and QuickBooks Desktop to be processed as credit cards. This indicates that a company logo, such as the logo of Visa, Mastercard, Discover, or American Express, is present.
- You might not be able to process a card if it lacks a logo or is not connected to a larger credit card provider.
- If you use a PIN pad to process payments, debit cards don't need to be connected to a credit card company in QuickBooks Point of Sale.
- If the person using the debit card doesn't have enough money to pay the transaction, the transaction may be declined. If you want to be sure the card is still valid, consider about contacting them.
If you have no problems with regard to the suggestions given above, I recommend contacting our QuickBooks Support Team. They're equipped with tools to determine the cause and fix this. It'll also allow them to submit a ticket to our engineering team to alert them about the issue if necessary.
Also, I'll add this article as your reference for more answers to why your debit card transaction may be declined.
You may also find this link helpful in learning about QuickBooks Checking.
I will leave my notifications open in case you need further assistance with your QuickBooks Payment.
