Quickbooks Desktop 2019 and Wells Fargo

I hope you're doing well, mmad10.

We're currently unable to get the status update of the investigation. But, if your company information was added when you called in, you will be notified in your email when the issue will be resolved.

You can reach out to our Customer Care Support to get more information.

Here's how:

1. In your QuickBooks Desktop program, go to Help > QuickBooks Desktop Help.
2. In the Have a Question window, click the Contact Us link at the bottom.
3. From the Contact Us page, select any topics.
4. Under Here's how to connect with a QuickBooks expert section, click the Start a Message or Get Phone Number button.

In case you need help with other task in QuickBooks Desktop, you can visit our general help topics page. Just type your concern in the search field and this page will route you to the related help articles, Community discussions, video tutorials and more.

You're always welcome to comment on this thread if there's anything else you need. I'll be around to help you out. Take care and stay safe.

Quick update on this.....I am by no means an expert at QB so forgive me if this is common practice for most people but for me it was not until today.  To download my bank transactions I typically go through the bank feed button then it opens up a web browser and I go to my bank from there.   This is where the IE issue was coming in.   

But today I tried to just use Chrome and go to my banking page.  Downloaded my transactions selecting the Web connect file type.  A message popped up asking to import into QB and it did it.  So basically it looks like it bypassed the internet explorer issue all together.  

Thanks for following up with the Community, mmad10.

I'm happy to hear you were able to download and import your transactions using Google Chrome.

I've included a detailed resource where you'll be able to find more information about system requirements for your product: System requirements for QuickBooks Desktop 2019

Please feel welcome to post a reply here or create a new thread if there's ever any questions. The Community's always here to help. Have an awesome day!