QuickBooks Desktop Accountant 2021 file manager and bank feeds

I’m here to help ensure your bank feeds will get enabled, @Constance.

Resolving each customer's concerns is always our top priority. I'd be glad to share some instructions to help you manage your bank feeds. Before that, did you received any prompt message or error?

You can update QuickBooks Accountant Desktop to the latest release. This way, your program has latest the latest features and fixes.

Here’s how:

1. Go to the Help menu, then select Update QuickBooks Desktop.
2. Select the Update now tab.
3. Put a checkmark in the Reset Update checkbox.
4. Click Get Updates to start the download.
5. Once done, restart your QuickBooks Desktop and accept the option to install the new release.

You can also run the repair tool to fix common errors right away.

If the same thing happens, I’d recommend contacting our Technical Support once more to investigate this further. They have the needed tools to check your account and connect you directly to the higher tier of support for escalation. Please know that our support is for free. This means you can reach out to us anytime whenever you need help.

Check out this reference if you want to change your login and other info for the bank account you use with QuickBooks: Edit Bank Feed settings for bank or credit card accounts.

Let me know how this goes. I want to ensure your bank feeds issue is settled. Keep safe!

It's actually the 2020 version we're working on.

We haven't tried the bank feeds yet because now we're caught in a File Manager Password reset loop and we're trying to resolve that. The situation is: logging into File Manager, we got a message that the password had expired, and we had to create a new password. From there, we have consistently gotten a message that the user ID and password don't match. 

We are working with level 2 ProAdvisor support who is working with level 3. Both my client and I are having the same issue on our respective accounts. I did a clean reinstall and the problem persisted. Since my client had to reset his Windows Admin, to solve a File Manager log in problem, which resulted in the bank feeds problem, I'm not going to have him try anything until I get the FM password fixed on my computer. 

I've used QB Desktop since 2000, and the Accountant version for many many years, and have never had the problems that we've had with 2020.