Hi cedarcreekcampgr,
I appreciate the steps you've performed to resolve the banking issue.
As of now, we have an ongoing investigation into downloading bank transactions from the Wells Fargo account. That said, I'd recommend reaching out to our Phone Support team so one of our agents can add your company data as one of the affected users.
In the meantime, you can bring the transactions into your QuickBooks account using an Excel file. I've added these links as your reference:
Afterward, you can categorize the transactions. Check this article for the detailed steps: Categorize transactions.
We appreciate your patience while we're working to resolve this issue the soonest.