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Level 1

QuickBooks no longer can use gmail to send forms

I am using Quickbooks Premier 2017 and was always able to send invoices through the email of Quickbooks. It has suddenly stop working. It askes me to sign in, yet it will not allow me to do so. Have they stopped allowing gmail to be used?  Need help here.


QuickBooks Team

QuickBooks no longer can use gmail to send forms

Hello there, Richard.


Let's resolve this and get you back to business.


QuickBooks Desktop still allows Gmail to be used. Let's set up a secure WebMail, this provides an easier and safer connection to your email provider.


Here's how:


  1. Go to the Edit menu and click Preferences.
  2. Click Send forms.
  3. Select WebMail and click Add.
  4. Enter your email address and choose Gmail from the drop-down.
  5. Click OK.
  6. When prompted, sign in to your Intuit account. The username or email address you use here may not necessarily be the same as the one you are connecting to QuickBooks.
  7. Your webmail provider's login page will display. Sign in and choose to grant Intuit access


Then, if Gmail is blocking sign-in attempts to your Google Account, you will have to enable access for less secure apps and turn off two-step verification for QuickBooks to have the right permissions to send emails using your Gmail account.


You can also check this article for a few troubleshooting steps: QuickBooks Will Not Accept My Web Mail Password.


Let us know if you have further questions. I'll be right here to answer. 




Level 1

QuickBooks no longer can use gmail to send forms

Thank you much for your help here. 

That explains alot.



Level 2

QuickBooks no longer can use gmail to send forms

Were you ever able to solve the problem with using your gmail to send forms?  I have been doing this for years, but now I suddenly can't get them to send.  I have tried everything I have read to try and nothing works. 

Kendra H
QuickBooks Team

QuickBooks no longer can use gmail to send forms

Good evening, @MarkD2020


Thanks for joining this thread. 


Since the steps provided by my colleague @JoyceP didn't do the trick, I recommend getting in touch with our QuickBooks Desktop Support Team to check and investigate this further.


Here's how to reach out to a live agent: 

  1. Click on the Help option in the top menu, then select QuickBooks Desktop Help
  2. Choose Contact Us
  3. Enter the description of your issue, then Continue
  4. Key in your contact information, then go to Submit


For more information with fixing Gmail sign-in issues in QuickBooks Desktop, you can refer to this article: Gmail couldn't sign you in from QuickBooks Desktop


If you have any more questions or concerns, I'm always here to help. Have a good rest of your day!

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