QuickBooks not correctly calculating sales tax on Square receipts

Further information: Spent over an hour waiting on the phone for Intuit support for them to tell me to check with Square support. They were not helpful either.

Looks like it may be a problem with the Square Connector app, at least there's a similar issue reported on the Intuit Developer support site. Timing is very much like what I'm seeing, and the lack of checked boxes in the tax column is the same as my issue.

Unforeseen circumstances can interrupt our workflow, and I understand the importance of accurately processing sales tax calculations, dpsm64. Let me help you provide the answers you need.

First off, please know that QuickBooks Online (QBO) serves as a receiving portal of the Square App, and any configured settings will be reflected in the program.

Since you have already verified that Square calculated the sales tax correctly by checking your Square dashboard and the Sales Tax report in QBO, consider reauthorizing the integrations between the QBO and Square apps to resolve the syncing issue.

Here's how:

First, undo previously added transactions and follow these steps:

1. Go to Transactions. Then, App transactions.
2. Select the Reviewed tab.
3. Select undo only for the transactions where sales tax wasn't imported.

Next, disconnect and reconnect the app. Disconnecting and reconnecting the app can reset the configuration, resolve sync issues, and ensure data integrity.

Here's how:

1. Disconnect the app from Transactions.
2. App Transactions click the Square.
3. Disconnect Square hit Done.

Once done, refer to this article to reconnect the app and re-import the transactions: Connect your Square account to QuickBooks Online.

Alternatively, you can manually place a checkmark for each receipt to correct the sales tax for each transaction.

Furthermore, you can refer to this article to learn how to reconcile your accounts, so they consistently match your bank transactions in QBO: Reconcile an account in QuickBooks Online.

This process ensures the accuracy of your Sales tax calculation. If there’s anything more you’d like to explore or clarify, feel free to share your thoughts below. We are here to help.

Thanks for the suggestions, unfortunately I can't undo those transactions because I already tried to disconnect and reconnect the Square app, which was Square's solution to my problem. I was able to disconnect, but now I can't reinstall the Square app. The Connect to Square link is dead, and searching for "Connect to Square in the QBO Find Apps tab returns nothing. If I search for just "Square" I get a result, but it's labeled as Beta and the install doesn't work -- I either get a message that it's not allowed at this time, or I just get a spinning wheel that never progresses.

I appreciate you getting back here in the thread, @dpsm64. There's an update on connecting your Square account with QuickBooks Online (QBO), and I'll drop them down to give you insights while keeping your transactions accurate in the program.

Intuit is introducing a new integration with Square called Square Connector by QuickBooks. Please be aware that the previous Connect to Square application has been sunsetted and that you can no longer transfer or sync transactions from one program to another. Although the new application is currently in Beta, our engineers are making continuous improvements, and you can participate in the future to experience the latest Square Connector app.

Instead of using the automated Sales Tax option, you'll want to manually place a checkmark on your monthly receipts from Square app to correct the sales tax. By doing so, you can ensure the accuracy of the recordings. These are the steps:

1. Access your QuickBooks Online and create your tax codes.
2. Locate and open the square receipts.
3. Select the Edit ✎ option.
4. Check the Tax entry checkbox.
5. Change the tax amount as needed. You can refer to the records you have in your Square account to ensure you're adding the correct amount.
6. When you're ready, click Done to save your changes.

In addition, once you're through with categorizing the transactions and reconciling the accounts. You can visit this page to help you print reconciliation: How do I view, print, or export a reconciliation report?

The Community space is always open if you have further questions about square transactions or handling transactions in QuickBooks. Rest assured, I'll be around to lend you a hand in resolving your inquiries. Keep safe.

@Kurt_M- If I understand you correctly, the solution to my problem is to use the new beta version of Square Connector, which I've already told you I'm unable to install, and then edit each and every receipt manually to reflect whether it's taxable or not.

Do I have that correct? I hope I'm wrong, because that sure doesn't sound like a great solution.

Yes. You're correct @dpsm64. Reinstalling the app will not refresh the transactions from the previous Square app, so you will need to manually adjust the taxable in QuickBooks Online (QBO) by following the instructions provided by my colleague earlier.

For a deeper understanding of the frequently asked questions regarding the integration of Square with QuickBooks, please refer to this comprehensive article for additional details: Connect Your Square Account to QuickBooks Online.

You can also find out how to reconcile your accounts with your bank statements and Square transactions to make sure there are no inconsistencies and that all transactions are accurately recorded. Refer to this useful resource for guidance: Reconcile an Account in QuickBooks Online.

Don't hesitate to post again here if you have other questions or concerns with QuickBooks application integration. I'm always around and happy to help. Stay safe and have a good one!