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midcenturystore
Level 1

Quickbooks online site has slowed ...processing transactions takes 5 to 10x longer.

 
7 Comments 7
FishingForAnswers
Level 7

Quickbooks online site has slowed ...processing transactions takes 5 to 10x longer.

@midcenturystore  Sadly, as long as the 'most important pages' are still loading in 10 seconds or less, QBO is still operating at what Intuit considers to be peak performance.

midcenturystore
Level 1

Quickbooks online site has slowed ...processing transactions takes 5 to 10x longer.

Thanks for the commiseration! My frustration did spur me on to learn a few new task shortcuts which saved my sanity. Best of luck, out there!

SheandL
QuickBooks Team

Quickbooks online site has slowed ...processing transactions takes 5 to 10x longer.

Thanks for highlighting this concern, @midcenturystore. I recognize that efficient transaction processing is crucial for your workflow. I’d be happy to discuss and share solutions to help with this.

 

QuickBooks Online (QBO) is a web-based platform, so its performance depends on your device's processing power, available RAM, and internet speed. If any of these are insufficient, it can slow down the software. With that, please ensure your system meets the minimum requirements for QBO.

 

To help enhance performance, you'll want to check that you're using the latest version of Chrome and that your operating system is up-to-date. Additionally, ensure your device meets the system requirements and test your internet speed and bandwidth to see if this can be the reason for slowing things down.

 

For more details, please check this article: Why is my QuickBooks Online slow?

 

Furthermore, clearing your browser's cache and cookies is advisable. This action can enhance the efficiency of your browser by optimizing its resource management, resulting in a more seamless browsing experience.

 

If you want to check and manage your business workflow in QBO, please read this helpful article for guidance: Run reports in QuickBooks Online.

 

FishingForAnswers
Level 7

Quickbooks online site has slowed ...processing transactions takes 5 to 10x longer.

@SheandL  You said "Use the Reply button if you have one."

 

W-why is that even a question?

renchatt
New Member

Quickbooks online site has slowed ...processing transactions takes 5 to 10x longer.

I'm actually at the point where I click to do something and by the time the page actually loads, I've forgotten what it was because I clicked the button 60-75 seconds ago. It should NOT take more than a minute for the Bank Deposit overlay to show up! And the unhelpful answers of "make sure your system is capable" are a joke. I did that before I ever upgraded to QBO! I'm running a GAMING laptop with 32GB of memory that I purchased within the last month (because my actual job is graphic design, NOT bookkeeping). Everything else on this computer FLIES, but QBO? I feel like it's 1999!

JohncarlP
QuickBooks Team

Quickbooks online site has slowed ...processing transactions takes 5 to 10x longer.

This isn't the impression we want to leave you with, renchatt.

 

It is expected that the most-used pages in QuickBooks Online will load in 10 seconds. Therefore, I recommend trying the basic troubleshooting steps suggested by my colleague if you haven't already, as they can help resolve performance issues in QuickBooks.

 

However, if the issue persists despite following the steps, I'd recommend contacting our support team for more efficient assistance.

 

Here's how to do it:

 

  1. Sign in to your QuickBooks Online account.
  2. At the upper right corner of your screen, hit the Help(?) icon.
  3. Go to the Search tab and then click on Contact us.
  4. Select a topic to connect with the right expert.
  5. Choose how you want to contact the QuickBooks support team.
  • Start a chat with a support expert.
  • Get a callback from the next available expert.

 

Moreover, detailed information about slow QuickBooks performance issues can be found in this article: Why is my QuickBooks Online slow?.

 

Additionally, you may also check our QuickBooks Help page to cover common questions about QuickBooks Online.

 

Click the Reply button if you have other concerns about QuickBooks performance-related issues. I’m more than happy to help you.

FishingForAnswers
Level 7

Quickbooks online site has slowed ...processing transactions takes 5 to 10x longer.

@JohncarlP  Why does everybody on the QB staff keep acting like 10 seconds for, once again, the *most-used pages* is anywhere near an acceptable benchmark?

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