Thank you for reaching out to the Community regarding your reconciliation concern, brookstransporti.
We value your time, and I recognize how vital it is for your business to reconcile your account on time. Let's work together and tackle the issue by going through some troubleshooting steps.
There are times when the browser becomes congested with frequently visited sites, resulting in unexpected issues in QuickBooks Online (QBO) such as unresponsive pages or buttons. To resolve this, you can log in to your company using incognito mode or private browsing. These modes don't store any data and can help fix potential webpage issues.
Here are the keyboard shortcuts you can use:
- Google Chrome: Ctrl + Shift + N
- Mozilla Firefox: Ctrl + Shift + P
- Microsoft Edge: Ctrl + Shift + P
- Safari: Command + Option + P
After logging in, let's proceed and reconcile your account. If you're able to carry out the task successfully via private browsing, clear the cache to improve your browser's performance and free up storage space on your device. Switching to a supported browser is a good alternative too.
In case you receive this message Something went wrong. We cannot reconcile this account right now, please try again later, this issue has already been reported to our engineers. If you wish to receive email updates about the investigation, I recommend contacting our QBO Care Team and subscribing to the notification list of impacted users.
When you're facing any unusual issues while using QBO such as unresponsive links or buttons, this guide offers additional solutions to help you out: Why doesn't anything happen when I select a button or link?
In case you notice any discrepancies in your account or face challenges in reconciling it, I've compiled some articles that provide solutions to help you address these issues. Click on the link that best suits your situation:
Feel free to leave a comment below if you have additional questions or concerns about reconciling your account or need further assistance navigating QBO. I'm always ready to provide the help that you need. Have a good one, brookstransporti.
