Quickbooks says my bank connection needs to be fixed but when I input the access code from my bank…Quickbooks keeps saying the code is wrong. What is going on?

Good morning, rpkammerer@gmail.

Thanks for reaching out to the QuickBooks Community. I hope you're having a great day so far. 

To clarify, can you log in to your bank's website without issue? If so, let's start by trying some basic troubleshooting steps. Log in to your QBO account using a private or incognito window. Sometimes too much cache can build up in a browser and cause unexpected behavior with the product. This can be the reason for your bank connection issue. Here are the following keyboard shortcuts:

• Safari: Command + Shift + N
• Mozilla Firefox: CTRL + Shift + P
• Google Chrome: CTRL + Shift + N
• Microsoft Edge: CTRL + Shift + N

You can also use other supported browsers like Firefox, Google Chrome, Safari, and Microsoft Edge to determine what computer and browser you need for the best experience when using QuickBooks.

If the issue persists, I recommend contacting our Live Support Team. They have the necessary resources to securely start a screen-sharing session, review your account, and investigate the root cause of the problem. Here's how you can reach them:

1. Click the Help tab in the upper-right corner.
2. Go to the Assistant tab.
3. Click Get help from a human.
4. Choose Chat with us or Have us call you.

Please don't hesitate to let me know if you have any additional questions or concerns. I'm always happy to help out. Have a good one! 

I've done all that a dozen times already...talked to 3 "experts" from Quickbooks.  Noone can figure it out....which is why I am reaching out to the larger community before giving up on Quickbooks altogether. 

We acknowledge how important it is for you to link your bank account, rpkammerer. Let me help you contact the team to check and investigate this matter.

To assist in resolving the issue, please provide more details about the specific error message you received when entering the SMS code in QuickBooks Online and the name of the financial institution linked to the program. This information will help us identify and address the problem more effectively.

We have received various reports of code-related issues for different banks, and our product engineers are currently gathering data on these cases. Thus, I recommend contacting our Customer Support team and providing additional details to help speed up the investigation.

Here's how you can reach them:

1. Go to the Help menu, then select the Search tab.
2. Click Contact Us.
3. Choose a topic, then enter a brief description of your concern and hit Continue.
4. Pick either Chat with us or Have us call you and start connecting with them.
   
   

On the other hand, I have included some material that may provide additional guidance while reviewing your downloaded bank and credit card transactions in our system: Categorize online bank transactions in QuickBooks Online.

Furthermore, regularly reconciling your accounts will allow you to compare each transaction with those entered into QuickBooks and your statements.

Comment below and count on me if you need further help with your banking connection and other QuickBooks-related concerns. I'm just a few clicks away to help you once more.

Delta Community Credit Union.  I get either a code 187 or 103 depending on how many times I keep trying. 

I recognize how the bank connection issue has affected your business tasks, RPKammerer. Let me discuss some information on how to handle this.

At present, there is an ongoing investigation (INV-108158) regarding an error with reconnecting account to sync transactions in Bank Feeds (Error 185/187 - Delta Community Credit Union). Please know that our Product Engineering Team is currently working on this matter.

In connection with this, I suggest contacting our Customer Support Team to have you added to the list of affected users. Once resolved, you will then receive an update through email.

To reach out to our Customer Support Team, here's how:

1. Sign in to your QuickBooks Online company.
2. Select Help (?).
   • Select either tab to get started:Assistant: Get quick, personalized answers. Select a suggested option, or type a question or topic you need help with. If you need further help, you can still Talk to a human.
     • Search: Search the QuickBooks Online knowledge base directly, or select Contact Us and choose a way to connect with us: Start a chat with a support expert.
     • Get a callback from the next available expert.

Please note that QBO Plus, Essentials, and Simple Start have office hours from 6 AM to 6 PM PT on weekdays and from 6 AM to 3 PM PT on Saturdays. QBO Advanced is available anytime, any day.

Additionally, you may check out this link to learn to identify and fix errors for banking feeds in QuickBooks Online: Fix bank errors in QuickBooks Online.

You can also visit the outlined article for additional insights and information on importing journal entries in QuickBooks Online.

If you have any further questions about other online banking-related concerns in QuickBooks Online, please feel free to reach out. I'll be here to help. Have a great day!