I acknowledge the urgency of resolving this con, DanieS181. Allow me to provide details about funds on hold in QuickBooks Online.
When funds are on hold, processing limitations are placed to protect your funds. We then send an email to you detailing what's caused your hold and what options you have.
Since you're not finding any emails from Intuit about a hold, I suggest checking your spam/junk folders to confirm if the email notification was routed to those areas of your email.
If you can't locate Intuit email in those locations, I'd recommend contacting our QuickBooks Merchant support team. They handle such matters involving personal information, which cannot be addressed here in the Community for security reasons. You can follow the steps below to connect to our live experts.
- In your QuickBooks Online account, go to the Help menu.
- Select the Search tab, then click Contact Us.
- Enter your brief concern in the field, then hit Continue.
- Choose Chat or Callback to connect.
Moreover, I've added this article for your future reference on how to check when QuickBooks deposits customer payments into your bank account: Find out when QuickBooks Payments deposits customer payments.
Don't hesitate to add comments if you have any other questions or concerns besides your funds. Your satisfaction is our prime goal. I want to make sure everything is resolved and covered.