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justin13
Level 3

Quickbooks time screwed up my timesheet approval and import again. Can't run payroll.

I tried to approve time About half of people got approved The other half when i did it i got some wierd 'sync' error So i went into tsheets And approved there And hit export to quickbooks And it says 'another user is syncing' So it won't export Then i come back into quickbooks It says 'good to go' But it is lying to me I hit 'run payroll' And the hours don't show up for my employees So now I can't pay my employees. Something like this happens almost every month. This product is terrible.
2 Comments 2
ZackE
QuickBooks Team

Quickbooks time screwed up my timesheet approval and import again. Can't run payroll.

Thanks for getting in touch with the Community, justin13.

 

Your team member's timesheets are sent to QuickBooks Online (QBO), then their data's pulled from there. I'd recommend checking your weekly timesheet in QBO.

 

Here's how:

  1. In the left navigation bar, go to Employees, then Enter Time.
  2. Click your employee's name.
  3. If their hours worked are billable, choose a Customer: Job and Service Item, then turn on the Billable? column's option.
  4. Choose a Payroll Item for time worked.
  5. Depending on your preferences, you can also add a WC Code (Workers Compensation) and a Class.
  6. Select the column for the day in which hours were worked, and enter them for this job and/or payroll item.
  7. Repeat for each time worked until the week's complete. 
  8. When you're finished, hit Save & Close.

 

Once you've checked your weekly timesheet, please let me know if their time's displaying for you.

 

I've included a detailed resource about working with weekly timesheets in QuickBooks Online that may come in handy moving forward: Create & print timesheets

 

I'll be looking forward to hearing back from you. Have a lovely day!

justin13
Level 3

Quickbooks time screwed up my timesheet approval and import again. Can't run payroll.

>  1. In the left navigation bar, go to Employees, then Enter Time.

 

"Employees" does not exist in the left navigation bar.

I can go to "Payroll -> Employees"

 

> 2. Click your employee's name.

 

OK

 

> 3. If their hours worked are billable, choose a Customer: Job and Service Item, then turn on the Billable? column's option.

 

Huh?  There are no timesheets, no time, no anything resembling this.

 

> Steps 4-8

 

Totally does not make any sense.

 

 

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