7-29-2022 - Critical Alert - Update Your Bank Account On File to Receive Payments

We have received the same alert with a couple of our clients. I am currently on hold with Intuit support

I received a similar message when I logged in this morning. 

Critical Alert!

Urgent Action:

Bank Letter Required to Receive Funds

QuickBooks Payments is unable to deposit to the bank account on file. 

Please check your email for bank letter instructions. 

Questions? Call 888-692-9559

When I googled this phone number it seems like it is a scam. 

Yes, we have received several on QBDT Ent programs/clients that do not have and have never signed up for Intuit payments.  The accounts that do use Intuit payments have not received this message. Hopefully someone from support will give us an update as to why this Critical Alert was pushed out

Thank you.  We have been using Intuit Merchant Services to receive credit card and bank ACH payments from customers.  With that said, our bank routing number and account number have not changed, so updating the information concerned me.  The bank DID change its name following merging with another institution, so it is plausible that the name change created the alert.  That is why I did not want to simply ignore it.

We are grateful for this feedback and welcome any insights and information any of you get on this matter.

I received this also and am on hold for up to an hour with support. It seems like a scam to me too.  The last few weeks, when I log on the program quits running at least once and I have to start again and now this.  There seems to be something going on that is making me nervous.  I hope we don't have a problem with security and have been hacked.  

I received this also. It seems like a scam to me too.  The last few weeks, when I log on the program quits running at least once and I have to start again and now this.  My bank name recently changed also.

I received the same message upon logging into my QuickBooks Pro Desktop. We have been using merchant services for many years and have not changed our bank account.???

I received the same message this morning, but I am unaware of QuickBooks sending us payments. I'd like to follow this thread & see if more info is posted, rather than staying on hold for an hour or so. It sounds like someone mistakenly blasted the wrong message to all of us.

FYI the 888-692-9559 number is QuickBooks/Intuit. I found it on their site before calling.

https://quickbooks.intuit.com/learn-support/en-us/help-article/money-movement/fix-rejected-ach-payme...

We also received this error and we don't even use online banking, e-payments, or accept credit card payments. Quickbooks shouldn't be trying to deposit any funds into our account at all, for any reason whatsoever.

Also, received this.  Am on hold now for over an hour.  Not a great day for this to happen.  QB froze and would not let me close the critical error, so I had to kill the program to restart.  The message came up again but I was able to close it and continue my other work.  Still on hold...

All of our users are getting this message too. I am currently on hold with Intuit to see what they say. I will attempt what you mentioned to see if that helps. Thank you for posting.

Noticed my QB's program has been crashing the last few weeks - i log in and it shuts down. log in again and it works.

This morning i got the same message after it crashed twice but now is up and running:

"Critical Alert," stating that "Urgent Action required: Update your bank account on file to receive your held Payments funds."

Any fix yet? 

I have two companies running on QBs Desktop.  I received the same message for one company, but not the other.  When calling the support number given, it sounded legit, but have second thoughts since coming to this support forum.  So, I hung up, signed into the company again, and clicked out of the message.  Everything seems ok now.

Same thing here. I have tried to call QB but cant get through to anyone.  48 min on hold so far.

Same alert issue for me this morning.  Mine also has been shutting down randomly a few times a week.

Are you getting a reject code?

We received the same message and are on hold with Intuit now. We've never signed up for payments so we shouldn't be receiving this alert.  Has anyone been able to speak to a representative yet?  I've been on hold for over an hour now.

No reject code is being received and the pending credit card payments have been processed now without a problem as far as I can tell.

I did not see any kind of Reject code on the pop up.

Ok thank you. Same here, we rcvd our credit card deposit as usual. We havent run any cards yet this morning. I, hoping its just a glitch or mistake.

After holding an 1.5 hours, the hold message is now saying Quickbooks is aware of the Critical Alert customers received and they are working to resolve so it seems legit 

me and my co-worker have experienced this today as well.  Now my paths to my drive can not be found and it isn't reconciling our deposits for the month.  What is going on?  

I switched from one company to another and received this message too. I'm on hold with the Quickbooks help line number the notice gave me. Yes they said the wait is over an hour and it gave a website address to search for help. 

One the help line a message came on that said, "We realize that some of you have received a message saying Bank Letter Required to Receive Funds. Know that we are working quickly to resolve this issue. In the mean time lets get you back to work. Close out of the alert and close quickbooks. Then open quickbooks again..."

I hung up.