cancel
Showing results for 
Search instead for 
Did you mean: 
JE5TER
Level 2

re-adding matched transactions with same date and amount

My business frequently has bank deposits from the same vendor, in the same amount, on the same day.  When I import the bank feed, QB re-imports the transactions that were previously matched.

3 Comments 3
Candice C
QuickBooks Team

re-adding matched transactions with same date and amount

Hey there, @JE5TER

 

It's great to see you back in the Community. Let's work together to get this handled. 

 

Before digging further into this issue, can you provide me with the bank's name? I'll be able to review open investigations on our end to see if there's one similar to your problem. 

 

In the meantime, you can remove those transactions if need be by doing the following steps listed in this guide. 

 

I'll be waiting for your response when you're ready! 

JE5TER
Level 2

re-adding matched transactions with same date and amount

Thank you.  The name of the bank is Bank Midwest.  We have been deleting the transactions as shown in the link, but they reappear the following day.

Jovychris_A
Moderator

re-adding matched transactions with same date and amount

Thanks for your prompt, @JE5TER.

 

Currently, there are no issues reported yet about Bank Midwest suddenly reimports transactions that were matched previously. In this case, I recommend contacting our QuickBooks Desktop Support team. They have tools to pull up your account in a secure environment to check what's causing this hurdle.

 

  1. Click on the Help icon at the top menu bar to select QuickBooks Desktop Help F1.
  2. In the Have a Question window, scroll down to choose the Contact us link.
  3. This will display the Contact Us screen.
  4. Go to the Tell us more about your question section to enter the issue or topic in the field box.
  5. Click the Start a message option.

 

In addition, you can avoid the duplication or reappearance of previously downloaded transactions. Ensure setting the last transaction date flag and delete the full statement using the classic mode view in the future. Take a look at this article for further instructions: Bank Feeds duplicate statement download or import.

 

Furthermore, you can review other ways to add and match Bank Feed transactions in QuickBooks Desktop.

 

Let me know in the comment after reaching them if you have additional questions. We're always here to help you more. Stay safe and more power to your business!

Sign in for expert help
Ask questions, post replies & join our community of QuickBooks users.

Need to get in touch?

Contact us