Anyone else having difficulties connecting to their Novo Bank account?

I understand the importance of this concern, as well as the need to get it resolved quickly, @christerda.

The connection issue you experienced with your Novo bank account is related to the ongoing investigation that we're actively working to resolve. 

Please know that we're working on fixing this problem, and you will receive an update by email when there is a solution. 

I recommend contacting our QuickBooks Online Support if you haven't been added to the list of affected users.  In this way, updates on the status will be sent by email.

Here's how:

1. Sign in to your QuickBooks Online company.
2. Select Help (?).
3. Select either Assistant or Search tab to get started:
   
   Assistant: Get quick, personalized answers. If you decide you need further help, you can still Talk to a human.
   Search: Search the QuickBooks Online knowledge base directly, or select Contact Us and choose a way to connect with us:
   
   Start a chat with a support expert.
   Get a callback from the next available expert.
   Ask the community to get help from businesses like yours.

For the time being, you may still manually upload transactions into QuickBooks Online if you want to record older transactions or if your bank or credit card is unable to connect to QuickBooks. 

Once your transactions are in QuickBooks Online, they can now be matched and categorized to ensure you have an accurate list of accounts.

Don't hesitate to reach out to us if you have banking questions. I'll be happy to lend a hand. Have a great day! 

Yes, my client is having the same issue.  This needs to be corrected asap.

Any ETA on resolution?

Hello Christy! Thank you for joining this thread. We understand the impact of QuickBooks challenges have on your business operations. Please know that encountering inconvenience due to this issue is not our intention.

Our top priority is to ensure that QuickBooks users can perform their banking-related tasks seamlessly without any interruptions. We'd like to inform you that our engineers are currently investigating the issue. We cannot give an exact timeframe for resolving this issue, but rest assured that we are doing our best to fix the problem. We will keep you informed of any updates or if we need more information through email.

Check out the following resources for your reference in handling your bank transactions moving forward:

• Categorize and match online bank transactions in QuickBooks Online
• Manually upload transactions into QuickBooks Online 
• Categorize transactions in QuickBooks Self-Employed 
• Reconcile an account in QuickBooks Online

We want to remind you that the Community team is available 24/7 if you have any further questions about banking connectivity or other QuickBooks-related concerns. We wish you a prosperous year ahead, Christy!

Yes, since 9/27/2023 and support says they are working on it as mentioned. They recommended not manually putting in entries as well to avoid duplicate entries once fixed. How can they expect someone to run a business without being able to at least manually record transactions. 

Has this been fixed yet?

Hello atovell, 

Thank you for chiming in! I was able to check, and a new investigation (INV-93806) was launched about this situation. The status still shows it is still in progress. I recommend that you call in to be added to the list of affected users, as my colleague shared. Once it is resolved, you will be immediately notified through email.

If you have any other questions, don't hesitate to let me know! I will be here. Bye for now. 

You can use MT Online or one of the converter tools with a one time license (e.g csv2qbo @ $60) for the time being.

https://www.moneythumb.com/?ref=110

Hi from Novo! This issue has been resolved, please let us know if you experience any further issues with your transactions syncing.

I have been unable to sync my NOVO acct with quickbooks since June. I have a request in with the product development team, and awaiting answers. I am considering requesting a refund from quickbooks and cancelling my NOVO acct together. I'd like to switch to a service without interruptions. 

@AnnaMarieNP 

Have you tried opening your QBO account on any private/incognito browser?

Thanks for bringing this up, AnnaMarieNP. I appreciate all the efforts you've performed to sync your Novo account to QuickBooks, and I'd like to route you to the best support available that can check this syncing issue.

Since it's been months that you're unable to sync your bank to QuickBooks, I'd recommend contacting our Customer Support team. They have tools that further investigate this matter and process a refund for you. All account-related concerns are directed to our phone support for security purposes.

Here's how:

1. Go to the Help menu, then click Contact Us.
2. Type your concern in the box and tap Let's talk.
3. Choose either Get a call or Start a chat.
4. Complete the required data and submit the request.

Please note that we have updated our support hours. We are available from 6 AM -6 PM on weekdays, and 6 AM to 3 PM PST on Saturday. 

Also, you may want to log in to your bank's website or contact your bank's customer support to inquire about any maintenance or updates that may be affecting your account syncing.

In the meantime, if you need to get those transactions into the program, you may upload it using CSV files. For the information and steps on importing bank files, see this article: Manually upload transactions into QuickBooks Online.

For future reference, you can read these articles to help you set up bank rules and categorize transactions in QuickBooks Online:

• Set up bank rules to categorize online banking transactions in QuickBooks Online
• Categorize online bank transactions in QuickBooks Online
   

Feel free to click the Reply button below if you need further assistance updating your bank connections with QuickBooks Online. I'm always here to help. Have a great day.