Anyone know why payments which have been "deposited" in a bank account are still showing in the undeposited funds act register? This just started a few weeks ago.

I can help you move those payments from your undeposited funds account, nonflaca.

If you do not deposit payments to your bank register, they will be recorded in QuickBooks as Undeposited Funds. We can begin by creating a bank deposit to clear your undeposited funds and match the transaction amounts on both your bank statement and in QuickBooks. All payments made to the Undeposited Funds account are automatically reflected in the Bank Deposit window. Here's how:

1. Go to the + New button and select Bank Deposit.
2. From the Account ▼ dropdown, choose the account you want to put the money into.
3. Select the checkbox for each credit card payment.
4. Click on Save and close or Save and new once you're done.

It’s a good idea to check your Undeposited Funds account to clear out any payments waiting to be deposited. Let me guide you on how: 

1. Go to Bookkeeping or Accounting then select Chart of accounts.
2. Find the Undeposited Funds account on the list.
3. Click View register.

For more information, please visit the What’s the Undeposited Funds account? article. It provides details about how it works, like grouping payments. You can refer to the following article on how to combine transactions in QuickBooks with a bank deposit: Record and make bank deposits in QuickBooks Online.

You know where to find me if you have any other banking or deposit concerns, I'll be always here to help you. Have a great day ahead.

I am aware of how to "make the deposit" in qb to move the funds from the undeposited account to the bank account register. The issue is that I'm making the deposits transferring the money from one account to the other but the money is still showing in the undeposited funds account. They are showing an R like they're reconciled, but the account hasn't been reconciled. It's the undeposited funds account I don't reconcile that. I'm trying to figure out why when I make the deposit the funds don't leave that account like they used to. This is only been happening for the last several weeks previously it all operated the way it's been operating for several years.

Thanks. 

I appreciate you for coming back to the thread and clarifying your issue about the payments that still show as undeposited funds. Let's perform troubleshooting steps so your transactions appear on a certain bank account in QuickBooks Online smoothly.

Once your payments that are associated with the UF have been deposited into a bank account, they should appear in that account. Since those payments are still reported as undeposited, I recommend logging into your QBO account on a private browser and reviewing all your entries from there. This is to rule out the possibility of a webpage issue that might cause the payments to still be listed as Undeposited funds and show as reconciled.

Use these keyboard shortcuts based on the browser you're using:

• For Firefox or Microsoft Edge, press Ctrl + Shift + P.
• For Chrome, press Ctrl + Shift + N.
• For Safari, hold down Command + Shift + N.

If it works in incognito, you have to clear the cache of your regular browser. This deletes the history or log of sites so you can start with a clean slate. If the steps above don't work, use another supported browser as an alternative.

Lastly, I'm adding this article if you need help in running different reports in QBO that'll tell you about different aspects of your business: Run reports in QuickBooks Online.

Feel free to click the comment section below if you have other concerns with regard to managing your UF entries in QBO. I'll be sure to get back to you. Have a good one, nonflaca33.

One issue that I have found is when my client dates the invoice after the payment. He's a contractor and he will get down payments from people based on his in-person bid. Then he'll make the invoice later to include all the details for them. I often have to go in and redate his invoices to be the day prior to that first payment.

Hello there, @rysdams. I appreciate you joining the thread and sharing your concerns about invoice dates. Allow me to chime in and help how you can handle them in QuickBooks Online.

When handling invoices, you can use the date on the day your clients created the transaction. That way, you don't have to redate the invoices to the day before that first payment.

To update the invoice date, follow the steps below:

1. Go to the Sales tab in the left-hand menu.
2. Find the specific invoice that needs to be adjusted. You can search for it using the client's name, invoice number, or date.
3. Click Edit.
4. Change the invoice date.
5. Select Save and Close.
   

For more details about creating invoices and recording payments in QuickBooks, follow these articles:

• Create invoices in QuickBooks Online
• Record invoice payments in QuickBooks Online

Nevertheless, I recommend consulting an accountant, as this will impact their accounts receivable (AR) reporting. The accounts receivable aging report classifies outstanding customer invoices into various groups according to the days they have been overdue, and QuickBooks will base its calculation on the invoice date. For more details about running AR reports in QuickBooks Online, click this article: Run an accounts receivable aging report.

Additionally, I'll be adding these resources that will help you combine transactions so your records match your real-life bank deposit and credit card statements:

• Record and make bank deposits in QuickBooks Online
• Reconcile an account in QuickBooks Online

Please do not hesitate to inform me if you meant something else or should you encounter any further concerns regarding invoice dates. I assure you that I am readily available to provide timely assistance. Stay safe.