Are other people unable to connect to their banks? I've been unable to connect to my bank for over 3 weeks. Support tells me there is an investigation, but no action.

Hi abcddavis, 

You'll want to update your bank manually to refresh the connection between QuickBooks and your financial institution. 

1. Go to the Banking tab.
2. Select the blue tile at the top for the bank account you want to update.
3. Select the Update button. If you see a message about additional authentication, follow the on-screen instructions. Not all banks require this.

Once done, check if you're able to connect your bank again.

Here's an article for more information bank error: What To Do If Bank Transactions Won’t Download or There's A Bank Error.

Keep in touch if you need help from us. We're always right here to help.

Maria,

Thanks for trying.  Unfortunately, I've been through all of those steps many many many times, and I actually try them at least 3 times every day since March 23rd.

I have had several calls and chat sessions with the QuickBooks online support people and wasted at least 7 hours so far.  My bank will not connect, no matter what steps are tried.  There is supposedly an ongoing investigation, but there is no way for me to find status, and no one from QuickBooks ever contacts me with an update.  I truly don't believe anyone is working on it.

What I was trying to figure out is if I'm the only one in this boat.  the last person I talked to at QuickBooks support told me that a lot of people are reporting this problem.  But if that were true, I would think there would be some more urgency to try to fix it.

B

Thank you for getting back to us, @abcddavis.

We're aware of the ongoing investigation (INV-43327) that you're experiencing right now. And our product engineers are doing their best to resolve this. No worries, you'll receive an email update from us once the issue is already resolved. 

Feel free to get in touch with our  Customer Care Team for more updates.

Keep me posted if you have additional questions. I'd be happy to answer them for you. Wishing you and your business continued success.

Thanks for the reply Charlene.  I guess I understand the process now.  I'm supposed to just wait, hope, and pray that the issue does actually get resolved someday. 

When I posted this question in the community, I was hoping to get some feedback from other users who were experiencing the same problem.  It's really surprising how little information I can get from you guys on the status of an investigation.  The passive aggressive re-assurances in all of your messages and responses (not just you, but everyone employed by QuickBooks) really make me feel like my problem isn't being addressed at all.