Bank accounts disappeared

Sam-I-Am · ‎August 05, 2023

Our three existing bank accounts - with transactions downloaded and categorized over the past three years - have suddenly disappeared. They are not in Chart of Accounts or banking app. The bank rec history only shows the last three reports of the most current one, and it is described as deleted. The audit report shows that this occurred at 4:46pm today, in between two actions in a journal entry (editing the JE and added an A/R account).

The other two bank accounts are ones that were closed at the bank a few months ago, so bank feeds are were no longer active. There were several years of transactions that had been downloaded and categorized.

It's a mystery how three bank accounts with all their transactions could suddenly be deleted (unknowingly, unintentionally) when doing something completely unrelated in QBO. Does QuickBooks have any kind of backup in the cloud that could restore our company records as they were, say, yesterday?

Kurt_M · ‎August 05, 2023

Hi there, Sam.

Before anything else, know we appreciate you for reaching out here in the Community space and know this isn't the experience we'd want you to have when using QuickBooks Online (QBO). Also, we understand and recognize the urgency of this matter and ensure you can get through this situation.

Upon reading your post, you may want to check your Chart of accounts and set it to show inactive accounts. Know that in QBO, you can only make an account inactive and not entirely delete it inside your company file. That said, all those missing data are still in your COA, and you can restore it by making the account active. We'll write down the steps to get you going:

Access your QuickBooks Online company.
On the left navigational bar, go to the Accounting tab.
Select Chart of accounts.
Beside the Printer icon, click the Gear icon and tick the box beside Include inactive.
Locate the bank account that's inactive and then below the Action column, click Make active.

See this page for more details: Make an account inactive on your chart of accounts in QuickBooks Online.

Once done, open the bank register and check if the transactions are still there. Also, you can proceed to reconnect the bank account to your company file. Refer to this article for more information: Connect bank and credit card accounts to QuickBooks Online.

In addition, we've got these articles to help you manage accounts in your COA, reconcile an account, and ensure your data stays accurate inside the program:

The Community Team is always around 24/7, Sam. We'll be happy to help you again if you have any other QuickBooks-related questions or need assistance performing specific tasks inside the program. We've got your back. Take care, and have a nice day!

View solution in original post

Kurt_M · ‎August 05, 2023

Hi there, Sam.

Before anything else, know we appreciate you for reaching out here in the Community space and know this isn't the experience we'd want you to have when using QuickBooks Online (QBO). Also, we understand and recognize the urgency of this matter and ensure you can get through this situation.

Upon reading your post, you may want to check your Chart of accounts and set it to show inactive accounts. Know that in QBO, you can only make an account inactive and not entirely delete it inside your company file. That said, all those missing data are still in your COA, and you can restore it by making the account active. We'll write down the steps to get you going:

Access your QuickBooks Online company.
On the left navigational bar, go to the Accounting tab.
Select Chart of accounts.
Beside the Printer icon, click the Gear icon and tick the box beside Include inactive.
Locate the bank account that's inactive and then below the Action column, click Make active.

See this page for more details: Make an account inactive on your chart of accounts in QuickBooks Online.

Once done, open the bank register and check if the transactions are still there. Also, you can proceed to reconnect the bank account to your company file. Refer to this article for more information: Connect bank and credit card accounts to QuickBooks Online.

In addition, we've got these articles to help you manage accounts in your COA, reconcile an account, and ensure your data stays accurate inside the program:

The Community Team is always around 24/7, Sam. We'll be happy to help you again if you have any other QuickBooks-related questions or need assistance performing specific tasks inside the program. We've got your back. Take care, and have a nice day!

Sam-I-Am · ‎August 05, 2023

Thanks for your quick reply. I was able to find the missing bank accounts as "inactive" and make them active again. However, the link to the bank feed was broken, and I am unable to re-link it. I can log into the bank's website, but when I try the same user ID and password to link it in Quickbooks, I get an error message. Tried three times, tried different browser, no joy. Any ideas?

Kurt_M · ‎August 05, 2023

We appreciate you getting back here in the thread, Sam.

Know we aim to provide the information to help our customers resolve their QuickBooks-related queries. That said, can you tell us more about the error? This way, we can prepare an accurate troubleshooting to assist you in getting this sorted out as soon as possible.

Please don't hesitate to leave a comment below. We'll be here, and we'll gladly get back to you right away. Take care, and have a nice day!

Tm0619 · ‎September 27, 2023

I am having the same problem in QBO regarding a company checking account. The account is active in QBO but when I try to connect to my bank (Renasant business banking) I get an error message regarding two step authentication and a list of telephone numbers that don’t belong to me. The bank account was made inactive by my accountant but made active on the same day and now I can’t connect my bank account to QBO. HELP!

FateCandylaneT · ‎September 27, 2023

I've come to help ensure your banking account is integrated into your QuickBooks Online file, Tm0619.

When connecting your financial institution to your QBO company, some banks may require this two-step authentication to verify your account's identity. Also, to ensure the recent information entered in your file is updated and active, we recommend contacting your bank institution to authenticate and confirm all contact details listed are up-to-date. This way, you'll able to successfully connect your bank account to the online program so you can keep going in managing your business data.

Moreover, you can start categorizing your accounts to make sure all transactions are well-reviewed so your accounting data are always balanced.

We'll be available any time in this forum if you require additional assistance managing online bank transactions. Let us know in the comments below, and we'll ensure to get you covered. Keep safe.

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Bank accounts disappeared