Bank connection broken. Error 103. Can not connect with correct login information.

Thank you for being a part of the QuickBooks Community, Jennifer. Let me help you get past the error code 103.

Before that, may I know which bank you are trying to connect with QuickBooks? Any additional information would be greatly appreciated to help us identify the issue and find the best solution.

Please know that Error code 103 in QBO indicates that the login credentials you provided do not match the information your financial institution has on record.

Any of the following primary reasons can cause the error:

• You have entered incorrect credentials while trying to connect to your financial institution for the first time.
• You have chosen the inaccurate financial institution (there are often many to select from).
• If you are currently connected and you’ve updated your credentials with your FI, you need to update the details in QBO.

To initially resolve the issue, let's enable third-party access if your bank necessitates it. Certain banks may require your permission to link your account to another service, including QuickBooks Online.

Once done, enter your bank sign-in info in QuickBooks. For an existing connection, here's what you need to do:

1. Navigate to Bookkeeping, then Transactions, and select Bank transactions (Take me there).
2. Choose the bank or credit card account you need to update.
3. Click Edit ✎.
4. Select Edit sign-in info.
5. If your web browser auto-fills the user ID and password fields, clear them. 
6. Manually type in the user ID and password for your bank account. If your bank offers a Show option, select it to confirm that you entered the password correctly.
7. Lastly, click Update.

If this is a new connection, please refer to Step 3 in this article for further information: Fix bank error 103 in QuickBooks Online and QuickBooks Self-Employed.

If you're bank feed is also not updating, we can perform some troubleshooting steps to fix this. 

There are instances when the browser is full of commonly used page resources, which results in errors or odd behavior. Let's use a different or private browser to view your account. You can use either of these shortcut keys to access one:

• Google Chrome: Ctrl + Shift + N
• Mozilla Firefox: Ctrl + Shift + P
• Microsoft Edge: Ctrl + Shift + P
• Safari: Command + Shift + N

You can also get transactions from your bank or credit cards and manually import them into QuickBooks Online. For more details, please check out this link: Manually upload transactions into QuickBooks Online.

After trying the above steps, please leave a comment below to inform me of the outcome. I'm available to provide further assistance. Take care!

Hi,

Thank you for providing the article information. However, I have done all the above. I just got it to connect using the same methods as this morning. However, it says it's updated and has not pulled any transactions since 4/26/23.

Thank you.

After trying multiple times with the same information, it is now connected.

However, it is still not updating transactions.

This is still not working. It has kicked me back off and I can not re-connect at this time.

Hello, Jennifer.

Could you please let us know which bank is experiencing the error in QuickBooks Online? This information may assist us in identifying if there is a current issue.

Looking forward to your response.

Bank: Fidelity State Bank and Trust - Topeka, KS

It's updating the actual bank balance correctly, just not bringing in any new transactions.

Hello again, Jennifer.

Thank you for getting back to us quickly and for letting us know the name of the bank that you're experiencing issues with.

Currently, we have an ongoing investigation about being unable to connect Fidelity State Bank and Trust  to QuickBooks Online. Our engineers are doing their best to fix it as soon as possible. I recommend contacting our Customer Care Support team so you'll be added to the list of affected users. This way, you'll receive email updates on the investigation's status and be notified once it's resolved. You can use the following investigation number as a reference: INV-87314.
 

Here's how:

1. Click the (?) Help icon in the upper right-hand corner of the dashboard.
2. Select Talk to a Human.
3. Enter a short description of your concern and press Enter.
4. Click I still need a human.
5. Select Contact Us to connect with our live support.
6. Choose Get a callback.
   

Meanwhile, you can download an updated list of your transactions from your bank's website. Then, upload them to QuickBooks using a CSV file. After that, you can categorize them in the For Review tab.

I'm always around if you need further assistance with classifying your transactions. It's my pleasure to help. Have a great day!

Hi,

I can now update my work in creditionals. It'll still randomly disconnect me. But more importantly it will not update transactions. Yes, I know I can manually import but that is not a solution that is a work around. 

I'm very frustrated with this. 

It's been a solid two weeks and this is still an issue. My bank IT department is working on this as well. I have not heard from either party on getting this fixed.

Hi there.

How is it going in your end? Are you still experiencing the same issue? I want to ensure I can provide you with the best assistance possible.

I'd be happy to hear any updates. Let me also know if there's anything else I can do to help! Don't hesitate to reach us again. Have a great day ahead!

I think this happens when a new update occurs, My credentials are correct.  No way around fixing this.  My bank is Libertyville Bank & Trust in Libertyville, Illinois (a Wintrust bank).  Please, someone, make this correction now.

We appreciate you confirming that you have the correct sign-in information for your bank, Gweng. Let me share some information about this issue. 

There are chances that some banks need your permission to connect your account to another service that includes QuickBooks Online. You can check if your bank requires this. If so, follow your bank's instructions to turn it on or contact your bank if you need help. 

To establish a new connection, connect your bank account like normal.  To enter your bank sign-in information, you can follow these steps:

For existing connection: 

1. Go to Transactions, then Bank Transactions.
2. Select the bank or credit card account you need to update.
3. Select the Pencil icon, then click Edit.
4. Select Edit sign-in info.
5. If your web browser auto-fills the user ID and password fields, clear them. To ensure your browser does not put in old info by mistake.
6. Manually type in the user ID and password for your bank account.
7. Select Update.

If this issue persists, I suggest signing in to QuickBooks Online using an incognito browser or other troubleshooting browser options.

Moreover, I'd like to share these articles that can assist you with your bank transactions in the future: 

• Bank errors and missing transactions in QuickBooks Online
• Connect bank and credit card accounts to QuickBooks Online
• Disconnect accounts connected to online banking in QuickBooks Online

I'll be here if you still have concerns about your bank connection. Have a great day, and take care always.