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justinsachs
Level 1
‎July 11, 2022 10:19 AM

Bank Feeds

I followed all the steps as suggested in this earlier thread.  I created a New GL account, then merged the Old GL account with the New GL account.  All Bank feeds were deleted.

Then I logged into my BOA account, selected the transactions I wanted to download into the NEW GL account and it now recognizes the New GL account, where as before, it didn't.

But, when I select download, it says there are no new transactions to download into the new GL account when in fact, there are dozens of new transactions.  Any suggestions would be greatly appreciated.  I have several Credit card accounts with multiple card numbers on each credit card for all the employees if this has anything to do with my problem.

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Tori B
QuickBooks Team
QuickBooks Team
‎July 11, 2022 11:12 AM

Bank Feeds

Good afternoon, @justinsachs. 

 

I appreciate you taking the time to follow all the steps included in this thread and sharing those great details. 

 

Since none of the suggested steps are working for you, I recommend contacting our Technical Support Team. This way, one of our tech support agents can review your account in a secure environment and utilize their tools to remote into your screen to take a deeper look. If needed, the agent can submit this issue to our Engineering Team for further investigation. 

 

You can use the link I've included below to connect with an agent directly.

 

 

I'm only a reply away if you have any additional questions or concerns. Have a good one! 

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