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Hello there, asdghjkl. I'm here to assist you.
Just to confirm, did you manually enter a payment for the invoice? Have you also seen a payment in the suggested lists? Once the invoice is paid, it will no longer appear in the suggested lists when matching the bank transaction. Instead of searching for the invoice, you can apply the payment to the invoice.
If there is no recorded or linked payment for that invoice, it will show up in the suggested matches if the transaction details, like the date, are the same. In this case, click Find other matches to review other possible match transactions for this payment. You can refer to the sample screenshot below for additional reference:
If the same behavior continues, you do it in an incognito window or another compatible browser. Here are the keys you can use to do that:
- Google Chrome: Ctrl + Shift + N
- Mozilla Firefox and Microsoft Edge: Ctrl + Shift + P
- Safari: Command + Option + P
I've gathered some articles to help you with reviewing and reconciling your accounts in QuickBooks:
- Categorize and match online bank transactions in QuickBooks Online.
- Learn the reconcile workflow in QuickBooks
I'm here to assist you anytime if you have more concerns about handling transactions.
