Bank of America Credit Card Downloads

Hi there, @Anonymous.

I recognize the challenges when downloading your transactions from Bank of America to QuickBooks Desktop (QBDT) and I want to let you know that this isn't what we want you to experience.

First off, let's check the update latest release of QuickBooks Desktop to ensure compatibility with the software.

Afterward, we can refresh the direct feed by clicking the Synchronize or Refresh button to ensure that your transactions are accurate and reliable.

Additionally, if you encounter an error message while downloading your bank feed, please inform us. Moreover, you may also refer to this article to identify the error you are experiencing: Fix OL and OLSU Bank Feeds Errors in QuickBooks Desktop.

Yes, as what you are doing, it's a workaround that we can use which is web connect QBO files or manually add all the transactions in QBDT.

Furthermore, I'll also includes these references to help you speed up the review process of categorizing your bank transactions:

• Add and match Bank Feed transactions in QuickBooks Desktop
• Create rules to categorize transactions in QuickBooks Desktop.

Let me know if you have questions other than downloading transaction in QBDT. I'd be glad to help you anytime. Have a great day!

I appreciate you adding additional information about this matter, @Anonymous. Let me chime in and provide another workaround so you can download your transactions successfully into QuickBooks Desktop.

Since updating the FiDir file doesn't work, I recommend downloading the bank feed transactions in a test company file and check if you see the same issue and error code. 

Before doing so, you'll have to ensure that you have a backup of your company file and match any pending downloaded transactions. Additionally, check your bank accounts for pending alerts and notifications and secure your internet connection. You can also switch your bank feed mode to check if you get the same error.

You can follow the steps below to open a new company file:

1. Open QuickBooks.
2. Go to the File menu, then select New Company.
3. Select Express Start or Start Setup.

Afterward, you can start setting up your Bank Feeds for the affected account and download your transactions. 

If the issue persists, you can contact our Desktop Support team. They have the right tools to look into your account and isolate the cause of this issue. 

Here's how:

1. In your QuickBooks account, click on the Help menu. 
2. Select QuickBooks Desktop Help/Contact Us.
3. Click the Contact Us button.
4. Provide a brief information about your concern, then select Continue.
5. Sign in to your Intuit account, select Continue, then Continue with my account.
6. Enter the single-use code you received in your email, then select Continue.
7. Select to Chat with us or Have us call you.

Furthermore, I'll leave this article to help you manage and keep your account balanced: Reconcile an account in QuickBooks Desktop.

Keep us posted if you need assistance or have further questions about downloading bank transactions in QuickBooks Desktop. Our team will be here to lend you a hand. 

Let me point you in the right direction for assistance, rjg. This is to ensure your concern will be taken care of and investigated if needed.

Before anything else, have you tried contacting your financial institution provider to confirm if they have an ongoing issue or maintenance on their website? 

If done, and you still encounter the same problem and error after downloading your bank feed transaction in a test company file and altering your bank feed preference. I’d recommend contacting our Technical Support Team. 

Doing so will give our phone support the option to review your account and determine the leading cause of the problem. Other than that, they have the tools needed to investigate this occurrence while maintaining your privacy. You can follow the steps outlined by my peer, JuliaMikkaelaQ for thorough guidelines. Also, don't forget to take note of the support hours to contact them at the time of your convenience.

Once resolved, consider checking these resources to put your transaction into the right categories and reconcile them to spot possible discrepancies:

• Add and match Bank Feed transactions in QuickBooks Desktop
• Reconcile an account in QuickBooks Desktop

I’ll keep this conversation open if you have more questions about managing bank transactions. Know that the Community is open 24/7 to assist you. Take care!

I'm having the same problem (OLSU-1024 error message) for BofA checking and savings. Went through the same troubleshooting steps, creating a test company etc. Unfortunately I have Desktop Pro 2021 without a support plan, so assistance from QB is not possible. (have to say also, Desktop Pro 2021 is throwing off all kinds of squirrelly errors right now -- like stuff I've never seen before, just random stuff -- I'm guessing that supporting this version isn't a high priority.)

I understand the inconvenience of facing these issues due to the issues with downloading transactions from Bank of America without a support plan for direct assistance from QuickBooks Desktop (QBDT), @FPCNS.

Firstly, I suggest you contact Bank of America and check for any ongoing system maintenance that may be preventing the transactions from downloading. It's recommended to visit the bank's website to check for any alerts or updates affecting the connection. 

To proceed with your business, you can import the transactions via Web Connect and add them to QBDT as a workaround. Once done, you can try re-importing your file again. 

Once resolved, you can visit these resources to put your transaction into the correct categories and reconcile them to spot possible discrepancies for additional reference:

• Add and match Bank Feed transactions in QuickBooks Desktop
• Fix Web Connect import errors

If you have any further questions about the error that occurred while downloading your bank feed transaction for Bank of America checking and savings, please don't hesitate to visit the Community again. I'll be here to help and ensure that you're taken care of. Have a great day. 

Same issue since Friday 12.15.23 with chase online. OLSU-1024

Hello there, Mic. I recognize the challenges you've faced due to the issues with downloading transactions from Bank of America.

Currently, we have an ongoing investigation (INV-96960) related to your concern. Rest assured, our engineers are working diligently to resolve it and get your business up and running again.

If you'd like to receive an email update on the investigation and be added to the list of affected users, you can contact our customer care support. 

To reach our support team:

1. Go to the Help menu and select QuickBooks Desktop Help/Contact Us.
2. Select Contact Us.
3. Type a short description of your issue and concern in the box provided, then click Continue.
4. Sign in to your Intuit account, select Continue, and then Continue with my account.
5. You'll receive a single-use code in your email; enter the code and select Continue.
6. Select Have us call you.

On the other hand, you can import the transactions via Web Connect as a workaround. 

If you encounter errors while importing via Web Connect, check out this article: Fix import issues.

Moreover, you can check this article to help you manage your transactions in QuickBooks Desktop: Add and match Bank Feed transactions. This guide will help you ensure your financial records are accurate and up-to-date. 

Please know that you are our top priority. We value your experience. Tap the reply button for further clarification regarding bank transactions. I'm always available to assist you.

ok everyone -- i just purchased Desktop Pro+ 2024 ($700+ for 1-year subscription). The issue persists, but with American Express credit card (haven't checked the BofA accounts yet). Tried setting up a feed for an Amex Card, got a bunch of QB-generated error messages. This must not be an Amex problem per se, since the error messages were thrown off before i got to the Amex login screen. I am actually on the phone with the person helping me to set up 2024 and invited her to take screenshots. She says there are several investigations going on with Amex in the bank feeds. 

OK to summarize for the group: the issues impact BofA, Amex and Chase; the issue is not solved by upgrading to Desktop 2024 Pro+. Would the QB people in this thread please keep us updated on any progress by QB engineers on resolving this issue? Thank you. 

The error message generated by Desktop Pro+ 2024 is different for a BofA account than for an Amex account; Amex generated a bunch of syntax errors, while trying to set up a BofA account for a feed results in a  ISCUnpackUDReply Error File Read error with error code 67109865. Again, this error is shown immediately after selecting Bank of America as the bank, before logging into the account.

I appreciate you for actively updating this thread, FPCNS.

Allow me to add some steps on how to receive updates with the progress of the investigation.

I recommend contacting our live support team to be added to the affected users list. You'll receive an email notification when an update becomes available. 

Here's a step-by-step guide on how to reach us:

1. Go to the Help menu. Then, select QuickBooks Desktop Help/Contact Us.
2. Click Contact Us.
3. Type a short description of your issue and concern in the box provided, then click Continue.
4. Sign in to your Intuit account, select Continue, and then Continue with my account.
5. Enter the code you received in your Intuit email. Then, tap Continue.
6. Select Have us call you.

You can check our support hours here: Contact QuickBooks Desktop support.

For future reference, here's an article on closing out the current year and preparing for the next one: Year-end guide for QuickBooks Desktop.

The Community is always here for you. Please don't hesitate to leave any other concerns about the ongoing investigation. I'm happy to assist you.

I've actually been on the phone with support for the past three hours. After we ran updates in Desktop Pro 2024, the syntax errors went away, but I got an OLSU-1024 for each of Amex, Bank of America, and Chase. Support tells me that I am the only user reporting this issue, so unfortunately QB will not investigate. Second line support asked her to ask me to contact each bank to find out what their problem is (hmm....).

Can I ask that anyone experiencing this issue contact support and report the issue? The lady helping me has been very good about creating a case and attaching screenshots and documentation. If more people report problems, not just on Community but with Support, there is a greater likelihood that QB will investigate this issue.

Thanks but I already spent 2 hour on the phone today with both a QuickBooks support agent and a Chase Online Services agent on the line. Neither could figure it out. Every thing is installed correctly. We've tried the following "fixes":

- Reinstalling QuickBooks.

- Creating a new bank account in QB and connecting it to the Chase account.

- Creating a new company file and connecting a new bank account to the Chase account.

- Renaming the fidir.txt file and creating a new one at C:\ProgramData\Intuit\QuickBooks 2024\Components\OLB\branding\filist.

- Marking the fidir.txt file ready only.

- Letting QuickBooks download a new fidir.txt on its own.

- Resetting my router and trying the connection over my phone's personal hotspot.

- Disabling my firewall.

- Validating and Rebuilding my company's data file.

I believe it's an issue with the webconnect provider and clearly it affects all banks. Interestingly, it continues to work fine for those who've had their accounts connect prior to last week, but trying to connect new account since last week fails with the same error message - OLSU-1024.

This needs to be on the top of Intuit's priority as the year is about to end and asking customers to manually download OBO files is ridiculous, especially given how expensive QuickBooks has become!

You are not alone. OLSU-1024 for everyone no matter what bank.

I also have peers with he same issue.

The issue was solved for Bank of America by updating the FIDIR file. The instructions for the update are listed elsewhere. WIll try Chase and Amex next

Please let us know if it worked for Chase and exactly what you did if you can!

Amex works after updating the FIDIR file . Chase doesn't matter to me. I'm resolved (for now). 

Confirmed!! - resolved for Chase too! They listened to us

I took all of those steps (except resetting the router)...except that i had updated the FIDIR file a couple of days ago using Desktop Pro 2021. 

Today I used the 2023 FIDIR file available here Update the Financial Institutions Directory in QuickBooks Desktop (intuit.com) for my sparkling new version of Desktop 2024.

Use the 2023 FIDIR file (whatever the latest is). 

I'll tell you what, I'm going to try Chase, just to see if i can make it work -- I'll report back my results.

Hey, I got Chase to work. QDT 2024 required that I log into the Chase site directly -- i recall that as being a change from the QDT 2021. This was only for a credit card account, though, not checking or savings.

Update the FIDIR from the link I indicated earlier -- grab the 2023 FIDIR, since that is the latest version.

Good luck.

Make sure you've logged a case number with QB -- my support person stated that no other customer had reported an issue (even when I pointed her to this thread). I don't think she was lying, but I think that support is being paid for closing cases, not necessarily for solving problems, although the support I had today did both.

I wrote all of that before I saw your note that Chase had been fixed for you -- excellent. We should both take the rest of the day off.

Anyone else having this issue, they can refer to the notes on my case number 15109265658. I won't give her full name, but the first name of the nice lady helping me started with "S".

The case started as an upgrade request, then morphed into solving the feeds problem, which everyone here is having. Guessing that some tech kicked the server and everything started working again.