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Michellenewtothis
Level 1

Bank Transactions: Something's not quite right. Sorry an unexpected error has occurred. Please try again.

In Bank Transactions for already downloaded transactions that are for review: Something's not quite right. Sorry an unexpected error has occurred. Please try again.

 

Also for Categorized and Excluded. They are all just "loading", but without any success.

 

This is happening for every bank; 3 cash accounts and several credit card accounts.

 

Tried logging out and back in. This has been stuck for 2 hours now.

5 Comments 5
VMB1
Level 1

Bank Transactions: Something's not quite right. Sorry an unexpected error has occurred. Please try again.

Only like 20 of my linked back transactions are showing. I'm missing like 2000!

 

Hoping its the system is down

Michellenewtothis
Level 1

Bank Transactions: Something's not quite right. Sorry an unexpected error has occurred. Please try again.

I'm assuming it was that the system was down.

My transactions are back, almost as suddenly as when they disappeared. At least I'm hoping they are all there.

I did try chatting with one of the QB online specialists, but that did not go well anyway.

I planned to wait for a resolution here, but the problem seems to have corrected itself??

ArielI
QuickBooks Team

Bank Transactions: Something's not quite right. Sorry an unexpected error has occurred. Please try again.

Thank you for taking the time to update us on the status of your transactions, @Michellenewtothis.

 

It is great news to hear that your transactions have been restored, and we are relieved to know that the issue seems to have resolved itself. However, if you continue to encounter any errors, please be aware that these are likely to be temporary and are expected to be addressed within the next 48 hours.

 

Please know that our team is here to support you every step of the way. If you have any other questions or concerns, or if there is anything else we can do to assist you, do not hesitate to reach out.

meckhardt
Level 1

Bank Transactions: Something's not quite right. Sorry an unexpected error has occurred. Please try again.

I'm having this error in the transactions screen on every account and cannot do anything.  I'm on a Mac, both my laptop and desktop.  I've tried clearing the cache in Firefox on both, and have tried Safari.  No luck!

 

 

ErwinQ
QuickBooks Team

Bank Transactions: Something's not quite right. Sorry an unexpected error has occurred. Please try again.

Hello, @meckhardt! I'm here to provide information about the error you're experiencing when trying to access your transaction in QuickBooks Online (QBO).

 

The error you are experiencing will likely be resolved within 48 hours. If the issue persists beyond that time frame, I recommend contacting our support team for additional assistance. They can perform a comprehensive review of your account to pinpoint and address any underlying issues.

 

Here's how:

 

  1. Log in to your QuickBooks Online company.
  2. On the upper right corner of your screen, click on Help.
  3. Select or type Contact Us.
  4. Start entering your concern, then select Let's Talk.
  5. Please choose a way to connect with us:
  6. You can choose to Start a chat with a support expert or Get a callback from the next available expert.

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Moreover, check out this article for future reference reconciling your accounts so they always match your bank and credit card statements: Reconcile an account in QuickBooks Online.

 

I'm always here in the community to provide further assistance if you have follow-up questions about managing your transaction in QBO. Have a great day.

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