It's best to check with your bank first if there's an ongoing maintenance, A_Olu.
If your financial institution doesn't have connection issues with QBO, you can update the account manually. Doing this will refresh the connection between your bank and QuickBooks.
Here's how:
- Click Banking on the left panel.
- Select Banking at the top.
- Click the Update button on the upper right-hand corner.
To import your transactions, you can use Web Connect files. This lets you download the transactions from your bank's website, so you can upload them into QBO. The supported file types are:
- Comma-Separated Values (CSV)
- Quicken (QFX)
- QuickBooks Online (QBO)
- Microsoft Money (OFX)
I'd also suggest contacting our Online Banking Team. They can investigate this issue to know why you haven't received any data after the connection update.
Here's how to get their phone number:
- Go to this link https://help.quickbooks.intuit.com/en_US/contact.
- Select QuickBooks Online.
- Click Solving issues & error messages topic.
- Click the Banking sub-topic.
- Scroll down and click the Get Phone Number button.
The QuickBooks Community forum is always available to help you. Please leave a reply if you need anything else.
