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Sleeves
Level 1

Can't update bank transactions (Wells Fargo)

When I try to manually update it spins for a few seconds and then nothing. Says I am all caught up but then it shows it was updated 1 day ago. Nothing wrong with my bank account when I sign in. Been having this issue for a few days.

2 Comments
MelissaD13
Level 1

Can't update bank transactions (Wells Fargo)

Same issue with all of my clients bank accounts.   Multiple accounts, multiple financial institutions. 



Acts like it is updating the feed but it does not and has not since 2/8.

KlentB
QuickBooks Team

Can't update bank transactions (Wells Fargo)

Thanks for checking out the Community space, Sleeves and MelissaD13.

 

As of the moment, we have an open investigation about being to being unable to download banking transactions from Wells Fargo. Please know that we're doing our best to get this resolved as soon as possible so you can feel confident using our software moving forward.

 

For now, you'll want to give us a quick call or chat to add your contact information to our notification list. Rest assured, we'll send you an email update when we get this rectified. Here's how to connect with us:

 

  1. Go to the Help icon.
  2. Select Talk to a human.
  3. Enter "Talk to a human" again in the search bar.
  4. Choose I still need a human, then click Contact us.
  5. Select Get a callback or Send a message to start a conversation.

For faster a transaction, you can provide this investigation number to our representative: INV-53935. Once everything is sorted out, feel free to browse these articles to help manage your online banking transactions in QuickBooks Online:

 

We appreciate your patience and understanding on this matter. If you have any other concerns or questions, just leave them below and I'll take care of them.

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