Chart of Accounts missing from Bank Deposit

I'm here to share insights about recording and making bank deposits in QuickBooks Online (QBO), @HBHLLC.

The chart of accounts for income and expenses are available in Batch Transactions under the Accounts column to let you select the appropriate bank/credit card or AR/AP account for each of your deposits. While using the single or template bank deposit, you'll be depositing transactions (payments) directly at the bank. That's why you're only seeing the list of bank accounts.

To know more about bank deposits, please refer to this article: Record and make bank deposits in QuickBooks Online.

Also, with the Batch Transactions tool (available using QBO Advanced plan), you're able to quickly enter multiple expenses or bills and duplicate them at the same time. For the complete details, I'd recommend checking out this article: Create multiple bills or expenses in QuickBooks Online Advanced.

Keep me posted in the comments if you have other banking concerns and questions about managing payments and deposit transactions in QBO. I'm always around to help. Take care, and I wish you continued success, @HBHLLC.

Thanks for the insight here. I guess I'm confused because watching some videos online the COA used to be accessible from the single bank deposit. The use case here is to create a simple way to enter income (rent) and expenses (fees, repairs, etc.) and assign each item to the correct COA entry. All this information comes from multiple properties monthly from a property management company. The only reason we have banking accounts connected is to automate application of mortgage payments to the correct properties. We don't send invoices or accept payments. we are just looking for the right way to literally enter a source of income, track it to a customer (property) and a COA entry (gross rents) and create individual P/L reporting at the business and customer level.  

This doesn't make any sense, and it's not how QBO has worked for years. You used to be able to access the full Chart of Accounts in the "Add funds to this deposit" section of the Bank Deposit. The bank account you're depositing to is at the top of the page, but the lines we're talking about should have an Income/Expense account to be the other side of the accounting entry. It doesn't make sense that you would put a bank account on both sides of the journal entry, unless you were transferring money between bank accounts, and isn't that what a Transfer is for in QBO?

I am having the same issue.  Have you found a resolution?

After several hours working with L3 support we found that switching to "Accountant View" on the bottom of settings tab is the solution. Once you are in "Accountant View" you can see all of the accounts .  If you are working in "Business View" you will only see the bank accounts, not the full chart of accounts. 

I am having this same issue out of the blue. And its not even doing it in all my entities, just the one that has most of the income transactions lol. I am in accountant view and I still have no accounts to choose from except bank accounts. Have there been any other solutions to this issue?

Hi there, @ACCTUSER3940.

I understand the importance of selecting the correct account when recording transactions. I'll take it from here and route you to the best support available. 

Before proceeding, have you encountered any error message? Can you also share what bank institution you’re using? Any additional information will help us verify if there’s an ongoing report specific to your banking concern.

You can choose the appropriate bank/credit card or AR/AP account for each of your deposits by looking at the chart of accounts for income and expenses in Batch Transactions' Accounts column. You'll be making transactions (payments) at the bank directly when utilizing the single or template bank deposit.

If you've performed every troubleshooting method mentioned above by my colleagues, I suggest contacting our Support Team. Rest assured that our representatives are willing to help and investigate this issue further.

Here’s how:

1. Go to the Help (?) icon.
2. Select either of these to start: Assistant or Search.
3. Choose a way to connect with us: Start a chat or Call us.

Please know that our support hours starts by 6:00 AM until 6:00 PM on weekdays, and 6:00 AM till 3:00 PM PT on Saturdays.

In the meantime, you’ll want to consider manually importing the bank transactions into QuickBooks. If you’ll have duplicate transactions moving forward, you can exclude them.

If you're getting an error, you can check this reference for the lists of possible solutions you can perform: What to do if you get a bank error or can't download transactions in QuickBooks Online?

For future references, I’ve included these resources that will help you manage your transactions and accounting features in the program: 

• Categorize and match online bank transactions
• Reconcile an account in QuickBooks Online

You can count on us if you have other questions about your accounts in QuickBooks. We'd be glad to assist you. Stay safe.

@DKRT, Thank you so much for figuring this out!

@JamaicaA, This thread has nothing to do with syncing bank transactions. @DKRT found the solution to the problem.