Chase Cannot Reconcile with Employee Card

I've got you covered on how to reconcile a Chase credit card with an employee card in QuickBooks Online (QBO).

We need to know how your bank sends the downloaded transactions before connecting to online banking. If the transactions download to one account, just connect only the parent account. Then we connect the subaccounts and not the parent account if the transactions download to the individual accounts.

We can’t connect both a parent account and its subaccounts. If you try to connect both, you’ll get a message that the account is already connected. When initially connecting your account, the same opening balance transaction may download to all subaccounts. You must delete all but one of these balances when you reconcile.

Some banks may show the overall bank balance at each subaccount level. The bank provides us with a static balance of the entire account, not the balance of each subaccount. When it’s time to reconcile, you only need to reconcile the parent account because all transactions in the subaccounts roll up into it. You can check this page to learn more about bank account connectivity to QBO: About bank or credit card subaccount setup. 

If you are experiencing issues with mismatched balances, you may find further assistance by reading these articles.

• Fix an Opening Balance to Match a Bank Statement
• Troubleshoot Reconcile when Opening Balance is Correct

Our door is open 24/7 if you need further assistance downloading your employee's credit card transactions in QuickBooks. You can also post again if you need help performing specific tasks in QuickBooks. As always, I'll be here, and I'll gladly help you out again. Take care, and have a good one.

Thanks for the reply! However, it still doesn't solve my problem. Chase shows employee and primary transactions separately under each account, so I had to connect both to get the transaction history. But in the monthly statement, which is used for reconcilation, the primary account statement includes both employee transactions and primary account transactions. 

How do I do it in this scenario?

Thanks for the reply! However, it still doesn't solve my problem. Chase shows employee and primary transactions separately under each account, so I had to connect both to get the transaction history. But in the monthly statement, which is used for reconcilation, the primary account statement includes both employee transactions and primary account transactions. 

How do I do it in this scenario?

Thank you for raising your reconciliation concern here in the Community, hsinihsu.

Maintaining proper tracking of downloaded transactions is vital for a well-organized financial record and efficient reconciliation. Allow me to guide you through the steps of setting up your credit card accounts in QuickBooks Online (QBO) to ensure a smooth reconciliation experience.

In addition to what my colleague suggested, let's add the Chase credit card as the parent account while the master or employee cards are sub-accounts. Here's how:

1. Go to the Gear icon ⚙ in the upper right and select Chart of accounts.
2. Tap the New button, depending on your account view, you’ll either see a panel labeled New account or New category. 
3. Choose the option you see in the Add a new account section of this article to complete the procedure: Add an account to your chart of accounts in QuickBooks Online. 
   
   

Next, let's proceed and add the sub-accounts. Then, connect them to the bank feed. Also, inform the account owner to contact the Financial Institution (FI) to add an authorized user. 

Once transactions are downloaded, categorize them into the right account. When reconciling, only reconcile the parent account as all subaccount transactions are rolled up into it.

In case you come across an online banking connection problem, check out the solution outlined in this article for the complete guide: Troubleshoot Chase Bank connection issue in QuickBooks Online.

Moreover, these resources will provide you with guidance on handling missing downloaded entries and expediting the categorization process. Be sure to open each link for in-depth information about the process:

• What to do if you can't download transactions in QuickBooks Online
• Set up bank rules to categorize online banking transactions in QuickBooks Online
  
  

If you need further assistance linking your bank or credit card accounts to the online program or have other banking-related concerns, let me know in the comment section below. I'll be sure to provide the help you need, hsinihsu.

@hsinihsu  I’m having the same problem. You explained it well. Did you find a solution?? 

Thanks for joining this thread, @mcrist. I've checked your posts and found that you've published similar questions twice. 
 

Please know that the duplicate one has already been answered by my colleague, RogelioL. You can view his answer through this link: https://quickbooks.intuit.com/learn-support/en-us/banking/re-chase-credit-card-with-sub-account/01/1...
 

I'll be right here to continue helping if you have follow-up questions regarding this topic. Assistance is just a post away. Have a good one!