Good day, julibadillo.
Thanks for reaching out to the Community space. Let me help you find the check that’s missing in your Reconcile screen.
We need to make sure that the box for "Hide transactions after the statement’s end date" isn’t selected from the Reconcile screen. This can be the reason why you’re unable to see the check even if it’s showing in the register.
Follow the steps below to verify:
1. Click Banking on the top.
2. Select Reconcile.
3. On the Begin Reconciliation screen enter the necessary information.
4. Click Continue.
5. On the upper right hand of the Reconcile screen, uncheck the box for "Hide transactions after the statement’s end date" to show the transactions.
6. Continue with the reconciliation process.
Once you follow the steps given above, you’ll be able to see the missing checks on the Reconcile screen. However, if the same problem persists, I’d suggest contacting our Technical Support for further assistance.
Here’s how you can contact phone support:
1. Go to: https://help.quickbooks.intuit.com/en_US/contact.
2. If asked, choose your QuickBooks Product.
3. Select your QuickBooks version.
4. On the Contact Us page, click a topic.
5. Click on the Get Phone Number button to see the support number.
Let me know how it goes. If there’s anything else I can do for you, feel free to reach out to me. I’m always here to help.
