Connect Bank Account

I appreciate the steps you've taken as you tried to connect your bank to QuickBooks, @sclegg. Allow me to provide you with some steps that can assist you in resolving this matter.

These are the possible reasons why your bank was unable to connect: 

• The bank may not be a participating bank. 
• Your bank might not connect to all types of accounts (for example, personal accounts vs. business accounts).
• The bank is having a system maintenance.
• Some banks have multiple names on our list. You might want to check and select the correct one or try all possible bank URLs.

For us to check if this is related to the browser issue, I suggest using incognito or any other private browser to prevent any existing cached files that might be causing this behavior.

Here are some shortcut keys that will route you to a private browser: 

• Google Chrome: press Ctrl + Shift + N
• Mozilla Firefox: press Ctrl + Shift + P
• Microsoft Edge: press Ctrl + Shift + N
• Safari: press Command + Shift + N

If the issue persists, I recommend clearing your browser's cache and cookies. Also, you can use other supported web browsers that can help identify if the issue is related to your current browser.

Additionally, could you kindly share the name of your bank, and any specific error while connecting to it? Any additional information would help me look for any ongoing investigation, and provide you with the best possible solution.

In the meantime, you can manually upload transactions into QuickBooks Online. 

Furthermore, you may also categorize your online bank transactions as you successfully connect your bank account in QuickBooks. 

Your response is greatly appreciated. Please take your time to reply, and I will be waiting for your response. Stay safe.

The bank is not the problem, I have used Quickbooks with America First Credit Union for years.  It simply quit working last week. I will clear cache and try again.

Clearing Cache did not help either.  The error is 106, but I am able to login to the account through the credit union's website.  I know the account is active.  I am on a Mac Device and the shortcut for a private browser does not work.

I understand how important it is to be able to connect your bank account to QuickBooks Online (QBO). 

Currently, we have an ongoing investigation into the error message you're experiencing when connecting your bank in QuickBooks Online (QBO). Rest assured that our engineers are doing their best to fix it as soon as possible.

I recommend contacting our Customer Care team so you'll be added to the list of affected users. This way, you'll receive email updates on the investigation's status and be notified once it's been resolved. 

Here's how to reach them:

1. Click the Help menu in the upper-right-hand corner.
2. Type in "Talk to a human", then press Enter.
3. Select Contact Support Team.
4. Type again Talk to a human and click Contact Support Team.
5. Choose a way to connect with us.

In the meantime, you can manually upload your bank transactions using a CSV file.

In case you encounter any bank error when downloading bank data, you can browse this article to resolve this: What To Do if You Can't Get the Transactions.

Additionally, it's best to review and reconcile your accounts periodically. Doing so ensures that your records are up-to-date and free of errors.

We appreciate your patience as we work through this. If you have any other concerns, please don't hesitate to comment below. 

@sclegg 

You can use MT Online or one of the converter tools (e.g csv2qbo @ $60 one time license) for the time being.

https://www.moneythumb.com/?ref=110

Things appear to be working today.