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Experienced Member

Re-connecting to a bank Merrill Lynch

 
12 Comments
QuickBooks Team

Re: Re-connecting to a bank Merrill Lynch

Hi there, Rybryb111.

I appreciate you taking the time posting here in the Community. Allow me to share some updates about connecting the Merrill Lynch bank to QuickBooks Online.

 

Did you receive any error message while trying to connect on your bank? If so, I'd like to inform you that we currently have an ongoing issue in QuickBooks Online wherein customers received an error 105 when connecting to Merrill Lynch bank. Our engineers are now diligently working to get this resolved as soon as possible. For now, I'd suggest contacting our Customer Care Team so you'll be added to the list of the affected users and receive notifications about the status of the issue.

 

To reach them, please refer to the contact details found in this link: https://community.intuit.com/articles/1145770.

 

Please let me know if you're referring to something else. Thank you for your patience.

Experienced Member

Re: Re-connecting to a bank Merrill Lynch

I have had this same issue since August with no resolution.  Is there something I can do to fix this?

QuickBooks Team

Re: Re-connecting to a bank Merrill Lynch

Hi everyone.


I'd like to make sure you'll be able to connect your Merrill Lynch bank with QuickBooks Online (QBO) successfully.


Let's start running manual update on your bank account to refresh the connection between your bank and QBO. I'll guide you through how:

  1. From the left menu, click Banking.
  2. Choose the Banking tab.
  3. Click Update.

If you encounter a specific error message when trying to reconnect your bank, you can refer to this article for more information on resolving different types of banking errors in QuickBooks Online (QBO): Manually update account to fix banking errors in QBO.


Keep in touch if you need more help with connecting banks in QBO. I'm always here and ready to assist you further.

Experienced Member

Re: Re-connecting to a bank Merrill Lynch

I have also been having this issue since I first subscribed to QuickBooks Online in September. I have spoken with multiple people who tell me the issue is being worked on and continually get auto-generated emails saying the issue has been resolved, but still nothing works. Someone PLEASE fix this! I am waiting for an update on this issue but more importantly for a FIX!

QuickBooks Team

Re: Re-connecting to a bank Merrill Lynch

Thanks for joining the thread, caring.

 

I'd like to jump in and share some update from our Banking Team about re-connecting Merrill Lynch to QuickBooks.

 

Currently, we're working closely with your bank to investigate every possible cause of this issue. We want to make sure we take care of it thoroughly and guarantee that this won't happen again in the future.

 

We'll do our best to resolve this and get you back on business.  Rest assured, I'll notify you right away when I receive more information from our Banking Team.

 

I appreciate your patience. For the meantime, let me know if there's anything else I can help you with. I'd be happy to help you, however I can.

Experienced Member

Re: Re-connecting to a bank Merrill Lynch

Well, miracle of miracles, I was able to connect today and download my transactions! Let's hope this is the final fix, as I was able to do it once before about a month ago and then it "broke" again. If this is the real deal, I am extremely happy to be back in business. Thanks.

QuickBooks Team

Re: Re-connecting to a bank Merrill Lynch

Hi there, @caring.

It's good to hear that your transactions has been downloaded successfully. 

 

I just wanted to provide an update that our engineering team has reported that this issue has been resolved and your bank account should be ready for use.
Should you experience any errors or be missing any transactions, I recommend performing a few manual updates to help refresh the connection. If the issue persists, I'd suggest reaching out immediately to our Customer Care Team so they can check on this matter for you. 

 

I appreciate your patience while this was being worked on.


If you have any questions, please don't hesitate to let me know by posting a comment below. Have a wonderful day.

Experienced Member

Re: Re-connecting to a bank Merrill Lynch

I was finally able to reconnect to my Merrill Lynch account.  However, QB updated the bank balance correctly but the downloaded the transactions from a different ML account.  Can you fix this?

Experienced Member

Re: Re-connecting to a bank Merrill Lynch

Although I did connect and was able to download transactions, several weeks worth of transactions are missing. I've tried updating multiple times to refresh the transactions to no avail. Now what?

QuickBooks Team

Re: Re-connecting to a bank Merrill Lynch

It's good to know that you're now able to connect with your bank, @jwurth.

 

I want to ensure that you're transactions will be downloaded from the correct account. 

 

We haven't received any similar cases reported to us.  However, you can exclude those incorrect transactions and start downloading again. 

 

To do that:

 

  1. Click on Banking on the left pane.
  2. On the Banking page, select the For Review tab.
  3. Select the checkboxes of the transactions to exclude.
  4. From the Batch actions drop-down, choose Exclude Selected.

For information about this process, please refer to this article: https://quickbooks.intuit.com/community/Banking-and-bank-feeds/How-to-exclude-expenses-from-download....

 

You can also visit this article about incorrect transactions QuikBooks Online for your reference: https://quickbooks.intuit.com/community/Banking-and-bank-feeds/Bank-transactions-are-duplicates-miss....

 

Hello @caring

I'm grateful that you took the time to provide me with an update on the steps that you've tried. Since the transactions are still missing, I'd recommend giving our  Phone Support Team a call. This is the best resource for this issue as they're able to pull up your account and check out your transactions. 

 

Please let me know if I can be of additional assistance. Wishing you and your business continued success.

Experienced Member

Re: Re-connecting to a bank Merrill Lynch

I still have the same issue.  I disconnected and reconnected my merrill account.
 
I have more than one account under my merrill lynch login.  I am certain that I selected the correct account.
 
QB connected the account and updated the balance on the CORRECT account.
 
Yesterday it downloaded the transactions from my OTHER account. Today it downloaded NO transactions as it already downloaded them yesterday and there are no new ones forthe OTHER account. 
 
 I have all of November's transactions in the CORRECT account that need to download.
 
 Please help.
QuickBooks Team

Re: Re-connecting to a bank Merrill Lynch

Hi there, jwurth1.

 

I'm here to provide some insights and guide you to the right support so you can get the help you need. 

 

We haven't received any similar reports with bank of Merrill Lynch when downloading transactions in QuickBooks Online (QBO). Since we can't pull up your account for security reason, I suggest contacting our QuickBooks Online Support Team. They have additional tools to check out your account and do a remote session to investigate this further. 

 

To contact our phone support, please click this link: Get help with QuickBooks Online.

 

Don't hesitate to click the Reply button if you have any other questions. Have a good one.