Connection Broken to Bank

Hi there, @NJUSuser.

I appreciate you calling us and letting us know what's happening to your bank connection.

Calling us is a way of being added to our notification list. There isn't a current time frame for when the investigation will be closed, but that will automatically inform you once updates are available.

I also promise to get back into this post once I get notifications. Thank you for understanding.

I was notified of an update today at noon, but the connection from QBO to Bank of America is still broken. What is the remediation time-frame?

Hi there, NJUSuser.

Thanks for letting us know about this. It's my priority that you'll be able to update your bank in QuickBooks Online.

Did you receive any error messages while trying to update your bank? If so, we can go ahead and fix the online banking errors in QuickBooks Online.

Let’s start with manually updating your bank:

1. From the left menu, select Banking.
2. Click on Banking.
3. Click the Update button in the upper right corner.
4. If prompted, enter your Multi-Factor Authentication (MFA) credentials (this must be done within 2 minutes of box appearing) and then click Continue Update.

Then verify if you can log into your bank's website through the URL that the bank has provided for online banking.

Here's how:

1. From the left menu, select Banking then Banking.
2. Select Add account at the top right of the Banking screen.
3. Search the name of your financial institution.
4. Under results, select the bank.
5. At the top of the window, click the link for the bank's website.
6. A new window will open for the bank's website. Make sure you are able to access the accounts through this site by confirming you can see the account summary, account history, and account details without any errors.

For the steps for performing this process, please refer to the following article: Fix online banking errors in QuickBooks Online.

If the issue persists after performing this steps, I'd suggest reaching out again to our Customer Care Team so they can better isolate this issue for you.

Feel free to reach back out to me if there's anything else that you need. I'll be around to help you out. Have a great day.

Is the connection between Bank of America and QBO fixed yet? I was told there was an investigated, have not been able to connect in over a week. Got the update two days ago that was supposed to fix it but it still doesnt work. Is there still an active investigation with my bank related to my account?

Thanks for getting back to us, @NJUSuser.

Allow me to provide some updates regarding connecting your bank with QuickBooks Online.

Yes, there's still an open investigation about bank connection issue. As @HoneyLynn_G mentioned, we don't have a specific time frame as to when this will be mediated upon. Rest assured, this is being looked into. And as what @BettyJaneB offered, we suggest you contact one of our Support Specialists again. So you can keep an eye out for updates in your email.

You can get their updated number on this article: https://quickbooks.intuit.com/community/Getting-Started/Get-help-with-QuickBooks-Online/m-p/185932.

I appreciate your patience. Keep me posted if there's anything else you need. Have a good one.

I have not been able to do an update from my bank since 10/25. How can I escalate this support issue?

Thank you for notifying us, @NJUSuser.

I'll provide some updates regarding this issue.

We would like to inform you that this is already been escalated to our engineering team. Although we don't have a specific time frame as to when and how this will be mediated upon, rest assured that this is being looked into. As much as we’d like to provide you a workaround so you can update your bank transactions, using our WebConnect feature isn’t recommended since it’ll most likely cause duplicates after downloaded.

As soon as an update is received, I, or another member of the Community team, will be happy to update this thread and let every know so that you can get back to business.

We thank you for your patience and understanding. Feel free to reach out to us if you need anything else. We're always here to help.

Is there any update to this yet?

Hello there, midearmon.

Thanks for joining this thread. I'm here to provide some additional updates about connecting your bank with QuickBooks Online (QBO). 

As of now, we haven’t received any updates yet if when this will be resolved, but rest assured that our engineers are currently investigating and working on an immediate fix. I also  encourage you to reach out to our Customer Care Team to add your account to the list of affected users. This way, you'll be notified of any updates on the progress on the investigation via email. 

You can reach our support team through this link: Get help with QuickBooks Online.

We appreciate your patience as we work through this. If there's anything else I can do for you, please let me know. I'll be around to help you out.