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Join nowHi! I have read through several posts about correcting deleted transactions & have tried the steps on my end, but nothing seems to work. I am not sure what I did (agh!) or how this happened, but somehow my register was off by $60. I made the mistake of deleting the $60 transaction (it was a credit card payment) because it seemed to be in the register twice and the 2nd occurrence of it did not need to be reconciled (it kept showing up when I reconciled at the top of the list). Since I made the mistake of deleting it, I was no longer able to reconcile the credit card or the bank account. So, I created a new transaction for $60. Now I can reconcile the credit card & bank registers, but the $60 from June just sits at the top.
What do I do with this transaction? For some reason, it is in each register twice (it was a credit card payment). If I delete or void the extra one, I can no longer reconcile the accounts. If I leave it there, it will be there for eternity.
Any idea what I did wrong (please be kind!) or how to correct it?
Thanks for sharing detailed information about your concern and the steps you've performed to get this resolved, @Laura1987.
You can go to the Customers tab and delete the unapplied payment from there. This will remove the transaction that shows on your bank register. Let me guide you on how.
Once done, go back to your bank register and check if the amount still shows. I've also added this article about deleting transactions in QBO: Void or delete transactions.
You'll also want to run the Invoices and Received Payments report. It lists all payments you’ve received and the invoices that go with them. Just go to the Reports menu and type in Invoices and Received Payments in the search bar.
I’ve also added these resources that you can read for guidance in case you need to refund your customer and make a bank deposit. These links can guide you through the steps by steps process seamlessly:
Let me know if you need more help while working in QuickBooks Online. I'd be glad to get back here and offer my assistance again.
I am curious if this fixed Laura's problem. I have something similar going on but it has nothing to do with a Customer payment. It is a payment made to the company expense credit card. So how would you fix her problem if it was not a customer payment but a credit card expense?
I appreciate your reply to this thread, @Tracy678.
Can you please provide me more details about how the Credit Card expense transaction was recorded on your account? This way, I'll be able to give you the best resolution to your concern.
Since you're correcting the transaction, can you also confirm if the CC expense is already deleted or not?
Feel free to always visit the QuickBooks Community help website if you need assistance and helpful articles.
Keep us updated with your concern about correcting an expense transaction. Just leave a comment below and we'll make sure to help you timely.
I believe I have fixed it. I had some credit card credits incorrectly recorded as credit card payments from our bank account, so both the credit card account and bank accounts were off. I was going in circles but I had to void some things and re-enter correctly even though already reconciled. Probably not the best way but my Recons all show normal and not "off". So we will see. Thank you!!
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