I appreciate you joining this thread, dab.

Since there are a few responses made in this thread, I'd like to verify what workaround you're referring to. This helps me provide accurate details of your concern.

Credit card accounts may show the transactions in reverse because paying your credit card reduces your balance. Amounts showing under the Payments column increase the credit card or liability balance. 

If the balance is off, you might have duplicate transactions, we can exclude it: Exclude duplicate transaction.

Also, you can create a bank deposit. The Bank deposit is used to track the bank fee in the program.

1. Go to the +New button.
2. Select Bank Deposit.
3. Under the Add funds to this deposit section, enter all the required details.
4. In the Amount field, enter an amount for the additional charge and payment.
5. Click Save and close.

To learn more about categorizing those transactions, you can check the articles below to ensure your books are accurate and there aren't any duplicate transactions:

• Categorize and match online bank transactions in QuickBooks Online.
• Reconcile an account in QuickBooks Online.

If you're using other concerns, please let me know. I'll be around to continue to help you. Take care and have a good one.

All of the answers you are providing are for the Online version and I have the Accountant, Desktop version. I do not have a + New area to check. 

I have tried to enter a credit by going to "Add bills, and checking the "credit" option, but the entry comes up as a charge on my American express bill.  

I cannot add a deposit because I did not get a deposit into my bank account, I got it on my credit card statement. 

I have also tried increasing the payment to reflect a higher amount, then deducting the credit on the expense side as a negative entry, but that too shows up as another expense.  Nothing works, so I am forced to leave off some of the expenses on my credit card in order to balance the statement.  This does not work for me.