Credit Card Redemption Credits

@Kate1958 

Make sure you are entering a credit card refund/credit (Banking > Enter Credit Card Charges > Refund/Credit).  If you do that, and it is entered to the appropriate credit card, it will show up under Payments and Credits when you reconcile your credit card.

We appreciate you posting your concern here in the Community, @Kate1958.

We're here to share information about reconciling Credit Card Redemption Credits in QuickBooks Desktop (QBDT). 

Before anything else, may we know how you enter your credit?

Normally, we enter credit as Credit Card Refund/Credit in QBDT. Here's how:

1. On your QBDT, click on the Banking menu, then select Enter Credit Card Charges.



2. Then tick the Refund/Credit option.



3. Enter the necessary details. 
4. Once ready, click on Save & Close.

Let's then proceed to the reconciliation page. In there you can see all of the transactions that were linked to the account. Also, make sure that the transaction is not marked as reconciled. (Note: Check marks indicate as reconciled.)

Here's how:

1. On the Banking menu, click on Reconcile.
2. Enter the necessary information.
3. Once ready, click on Continue.





Also, take in mind that transactions will show on the Reconciliation page as long as their date is not beyond the statement end date.

Moreover, if you want to hide transactions after the statement's end date, kindly tick this box:



For detailed information, kindly visit: Reconcile an account in QuickBooks Desktop.

We'll also add this article that can serve as your reference if you want to learn on what to do if your accounts don't match your bank statements at the end of reconciliation: Fix issues when you're reconciling in QuickBooks Desktop.

Let us know if you require further assistance with entering and reconciling your Redemption Credit account in QBDT. The Community team always has your back. Have a good one!

When I enter the credits and go to reconcile, it shows the credits as charges and credits and cancels itself out, which leaves the reconciliation out of balance?

The original charges to these credits were on the previous months statement.

How do I get it to just enter the credit on this months?

Welcome to the Community space, @AW1972. 

When entering a credit card credit, it should be populated under the Credits and Payments section. Since your credits are in the Charges and Cash Advances, you'll need to delete the credits transaction and recreate it ensuring that you choose the Refund/Credit radio button and the correct date. Then, proceed with reconciling the account.

Additionally, you can run a reconciliation report to view your past reconciliation.

Return to this thread if you need further assistance with applying your credits. We'll be here to help you in any way we can.

I did utilize the refund/credit ratio button when adding my 2 account credits and they do show up on charges and credits on the reconciliation.

My issue is that the original charges were on the previous months statement and the credits are on this months statement.  When I "mark all" on the reconciliation the difference is the credit amounts and I can not reconicle. 

I have never had credits on a statement from charges on a previous statement, so i'm not sure how to deal with this. 

The charges for this month total $807.92 but the balance due is $534.48 (less the credits). 

I have tried putting $534.48 instead of the $807.92 as the ending balance when reconciling and that doesn't work either.

Solution to get it to balance?

Thanks for checking back with us, @AW1972.

For this one, I recommend consulting with your accounting professional. This way, they can take a deeper look into your account and advise the best way to balance the reconciliation. If you don't have an accountant, don't sweat it. You can find one here in our Resource Center. 

Please feel free to let me know if there is anything else I can assist you with. Take care! 

@AW1972 

"My issue is that the original charges were on the previous months statement and the credits are on this months statement. When I "mark all" on the reconciliation the difference is the credit amounts and I can not reconicle."

Why are last month's charges still showing on this month's reconciliation?  The charges should have been cleared when you reconciled last month's statement so they wouldn't be showing on this month's rec.  If last month was reconciled correctly, (proper beginning balance, charges, credits, and ending balance) then the charges must be duplicate transactions and can be deleted.  

The charges are not showing from last month, last month was reconciled fine. It's the credits on this months statement (for charges that were made last month) that i'm having an issue with.