customer canceled deposited check

Hi there, @mforest. I'd be happy to show you how you can void a sales receipt in QuickBooks Desktop (QBDT).To get through this and proceed to void the sales receipt, here's how:

1. Sign in to QuickBooks Desktop.
2. Go to the Customers menu and select Customer Center.
3. Select the Transactions tab.
4. Select Sales Receipts or Received Payments.
5. Find and open the receipt or payment.
6. Click the dropdown arrow below the X, you have the option to Delete the sales receipt or Void it.
7. Select Save & Close once done.

You can refer on the screenshot below for visual reference.

Additionally, here's an article in case you'd like to  manually record a deposit or make bank deposits in QBDT: Record and make bank deposits in QuickBooks Desktop.

Feel free to mention me in the comment section if you need help performing specific tasks in QuickBooks. Rest assured, I'll be ready to assist you and make your QuickBooks experience awesome. Thanks for choosing QuickBooks. Take care, and have a good one! 

Thanks for answering. However the "void"  option ids NOT available under delete. It says I need to delete this  payment from deposits.  why is this not working?

I have tried to post the screen shot, but it wont work.  The QB forum is screwed up!!!!!

please TELL ME HOW RTO FIX THIS AS TIME IS AN ISSUE.

Thanks for getting back here in the thread, @mforest.

As I check here on my end, It works just fine, and I was able to void or delete the sales receipt. To get through this, I recommend performing some basic troubleshooting to rule out the possibility of a data issue in your company file. You can utilize the QuickBooks Tool Hub to fix common errors. Here's how:

1. Close QuickBooks.
2. Download the most recent version (1.5.0.0) of the QuickBooks Tool Hub. Save the file somewhere you can easily find it (like your Downloads folder or your Windows desktop). Note: If you've installed Tool Hub before, you can find out which version you have. Select the Home tab. The version will be on the bottom.
3. Open the file you downloaded (QuickBooksToolHub.exe).
4. Follow the on-screen steps to install and agree to the terms and conditions.
5. When the install finishes, double-click the icon on your Windows desktop to open the tool hub.

If you can't find the QuickBooks Tool Hub icon, you can search for it in your windows.

For further guidelines on how to get this fixed, you can refer to this article: Fix company file and network issues with QuickBooks File Doctor.

I've also got you this article for other available solutions to get through this: Fix data damage on your QuickBooks Desktop company file.

Know that I'm more than willing to help you get this sorted out, @mforest. I'll be here in the Community ,and I'll keep an eye on your response. Take care! 

 I tried downloading and it just says unconfirmed download.  What is wrong????

There is no error issue.  How do I void this thing????

I appreciate you getting back to us and providing the result of the troubleshooting steps shared by my colleague above, @mforest.

I'm here to help ensure the Void option will appear so you can void the sales receipt successfully.

The troubleshooting steps shared by my peer KurtKyle_M above will help fix missing options in QuickBooks Desktop. To clarify, have you successfully downloaded the QuickBooks Tool Hub and run the Quick Fix my File and QuickBooks File Doctor? If yes, and the Void option still isn't showing, let's run the Verify and Rebuild Utility tool to check if this is a data issue on your company file. To do so, you can follow the steps below:

1. Go to the File menu, select Utilities, then choose Verify Data.
2. Select OK when you see the message QuickBooks detected no problem with your data. You may continue using your company file.
3. If Verify finds an issue with your data, you will be prompted to Rebuild Now or View Errors. 
4. Click Rebuild Now.

Once done, go back and void the sales receipt again to double-check. If you get the same result, you can check out this article for more troubleshooting steps: Fix data damage on your QuickBooks Desktop company file.

However, if you weren't able to download the QuickBooks Tool Hub, you'll need to install Microsoft Visual C++. QuickBooks requires you to install it to run applications developed with Visual C++.

Let me know how it goes, @mforest. I want to make sure this is taken care of. 

You may need a report to review all your sales transactions in QuickBooks. This article will provide you with different reports you can use based on what information you need to see: Understand reports.

Have a good one!

There is NO dropdown menu under Delete, and I do not think there ever has been.  I am using QB Desktop Pro 2021.  Is there some other way to do this?

I'll help you figure this out, mforest.

It could be that you don't have the access to that area in QuickBooks Desktop, which is why you don't have the void option. You can learn more details about the user and restrictions in QuickBooks in this article: QuickBooks Desktop Users and Restrictions.

Also, I've added additional resources you can refer to while working with your account: Help articles, videos, and more.

You're always welcome to post again here if you have more questions. I'll be glad to help you more.

Stop with the nonsense.  Is there any other way to deal with this????

You have not helped me!  You just offer lies  How do i fix this????

please give me am answer.  ANYBODY

Hi @mforest.

I know how important it is for you to void a canceled customer transaction. This will serve as a proof that the customer nullified the payment.

To verify, may I know if you were able to void sales receipts recently? This way, we can determine if this is an issue in the system. If you have company admin access rights, you should have the option to void the sales receipt. Since this is not the case, I recommend contacting our QuickBooks Desktop Support team to investigate what's causing this issue. From there, they have tools to pull up your account on file and start a screen sharing to see what's on your screen to assist you.

Here's how

1. Open QuickBooks.
2. Go to Help, then select QuickBooks Desktop Help.
3. Select Contact Us.
4. You may enter a brief description of your issue, then click Let's talk/Continue, and then choose a way to connect (Chat or Callback).

In addition, if you're currently using QuickBooks Payments, feel free to check the void or refund customer payments in QuickBooks Desktop for the detailed steps. This contains how to refund a customer or give a customer credit through QuickBooks Payments from QuickBooks Desktop.

Please let me know if you have other concerns with voiding customer payments. I'm always here to help you more. Take care, and more power to your business!

I tried that.  They want me to upgrade for $300.00 or they cant screen share. I called them four times and they all promise to email me an article showing how to fix this, but no one has sent anything.  The staff at QB are all useless liars!!!

I don't want you to feel that way, mforest.

Let me help you delete the deposited check in QuickBooks Desktop.

The system asks you to delete the payment from deposits. It means that you've already posted the payment to the bank register in QuickBooks.

You can follow the steps I've outlined below to delete the deposit.

1. Go to Banking, then Use Register.
2. From the Select Account drop-down menu, choose the bank account where you deposited the check.
3. Find the deposit.
   
4. You can double-click the deposit to open the Deposit screen.
   
5. Click Edit, then select Delete Deposit or Void Deposit.
   

If you're unable to see the Edit menu, go back to the bank register. Then, find the deposit and press Ctrl + Del on your keyboard to delete the check.

I'm also adding this article to learn more about the different ways in tracking customer payments in QuickBooks Desktop: Get started with customer transaction workflows.

Don't hesitate to post again if you have other QuickBooks concerns. I'm always around to answer your questions.

So if I void the deposit will it still show up when I do my bank rec?  Also, how will this correct my receivable?

I spoke to at least eight people on phone support plus all the people on here.  The phone support people all promised to send an article on how to fix this to my email.  They never sent anything.  They all lied.  You can see hre all the nonsense replies I received.  I've been asked to verify data, blah blah. FINALLY I talked to a smart man named Terrance in tech support who told me to just treat this as if it were a bounced check. THAT SOLVED MY PROBLEM IMMEDIATLY!.  Why didn't any of the geniuses on this thread and in phone support suggest that? HELLO!!!!!