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M
mforest
June 14, 2022
Question

customer canceled deposited check

  • June 14, 2022
  • 18 replies
  • 37 views

My customer sent me a check which I deposited.  She canceled it while it was in my bank.  How do I account for it since it’s already been in my bank?  When I went to help it said to go to edit menu and “void sales receipt”, but there is no such void selection available.

 

Void a payment

  1. Sign in to QuickBooks Desktop.
  2. Go to the Customers menu and select Customer Center.
  3. Select the Transactions tab.
  4. Select Sales Receipts or Received Payments.
  5. Find and open the receipt or payment.
  6. Go to the Edit menu and select Void Sales Receipt.
  7. Select Save & Close.

 

18 replies

K
Kurt_MQuickBooks Team
QuickBooks Team
June 14, 2022

Hi there, @mforest. I'd be happy to show you how you can void a sales receipt in QuickBooks Desktop (QBDT).To get through this and proceed to void the sales receipt, here's how:

 

  1. Sign in to QuickBooks Desktop.
  2. Go to the Customers menu and select Customer Center.
  3. Select the Transactions tab.
  4. Select Sales Receipts or Received Payments.
  5. Find and open the receipt or payment.
  6. Click the dropdown arrow below the X, you have the option to Delete the sales receipt or Void it.
  7. Select Save & Close once done.

 

You can refer on the screenshot below for visual reference.

 

 

 

 

 

 

 

 

 

Additionally, here's an article in case you'd like to  manually record a deposit or make bank deposits in QBDT: Record and make bank deposits in QuickBooks Desktop.

 

Feel free to mention me in the comment section if you need help performing specific tasks in QuickBooks. Rest assured, I'll be ready to assist you and make your QuickBooks experience awesome. Thanks for choosing QuickBooks. Take care, and have a good one! 

M
mforestAuthor
June 14, 2022

Thanks for answering. However the "void"  option ids NOT available under delete. It says I need to delete this  payment from deposits.  why is this not working?

M
mforestAuthor
June 15, 2022

I don't want you to feel that way, mforest.

 

Let me help you delete the deposited check in QuickBooks Desktop.

 

The system asks you to delete the payment from deposits. It means that you've already posted the payment to the bank register in QuickBooks.

You can follow the steps I've outlined below to delete the deposit.

 

  1. Go to Banking, then Use Register.
  2. From the Select Account drop-down menu, choose the bank account where you deposited the check.
  3. Find the deposit.
  4. You can double-click the deposit to open the Deposit screen.
  5. Click Edit, then select Delete Deposit or Void Deposit.

 

If you're unable to see the Edit menu, go back to the bank register. Then, find the deposit and press Ctrl + Del on your keyboard to delete the check.

 

I'm also adding this article to learn more about the different ways in tracking customer payments in QuickBooks Desktop: Get started with customer transaction workflows.

 

Don't hesitate to post again if you have other QuickBooks concerns. I'm always around to answer your questions.


So if I void the deposit will it still show up when I do my bank rec?  Also, how will this correct my receivable?

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