Customer Paid invoice, money went Into two accounts.

I appreciate you for the detailed info on your concern, @Brittanyxo1.

One of the possible reasons why you're unable to find the match is that the transactions you recorded in QuickBooks Online (QBO) may have been reconciled already. To verify, you can check your Register.

If this is the case, you don't need to match the downloaded transactions. Instead, you can exclude them. To proceed, here's how:

1. Go to Bookkeeping, choose Transactions, then select Banking (Take me there).
2. Click the For Review tab.
3. Select the checkbox of the transactions to exclude.
4. Choose Exclude.

For more information, you may also check out this article: Exclude a bank transaction you downloaded into QuickBooks Online.

Additionally, here's an article you can utilize to help manage your banking transactions in QuickBooks. You can use this link for reference: Reconcile an account in QuickBooks Online.

Let us know how this goes so we can help you review your invoice payments and other transactions. I'll be happy to help. Keep safe!

Hey Rubielyn_j,

Unfortunately, It was for this month so I haven't reconciled yet. :( Thank you for trying to help! I appreciate it! 

Thanks for getting back to the thread, @Brittanyxo1. I'd also feel the same way when something happened to my books. I'm here to help you.

In your case, we'll need to review the status of your invoice and make sure it's paid and check the invoice payment to be sure it was deposited to undeposited then, make a bank deposit. Here's how:

1. Click on + New and select Bank Deposit.
2. Select the account you want to put the money into from the Account dropdown.
3. Tick the checkbox for each transaction you want to combine.
4. Make sure the total of the selected transactions matches your deposit slip. Use your deposit slip as a reference.
5. Then, Save and close.

After creating, you can go back to the Banking page and Find a match again.

Please refer to these articles for more details:

• Record and make bank deposits in QuickBooks Online
• Categorize and match online bank transactions in QuickBooks Online
  
  

You can also exclude transactions if needed. This way, it won't add to the register accidentally.

Just in case you're all good and ready to match your bank and credit card statements, here's an article for future reference: Reconcile an account in QuickBooks Online.

If there's anything else I can help you with, let me know in the comment section. I'll get back to you as soon as possible. Keep safe!

Hi GebelAlainaM,

Thank you for trying to help! Invoice is Paid, was deposited in my checking, & when I made the bank deposit, it found a match, but it duplicated the transaction so I had to exclude it! 

Thanks for updating us here, @Brittanyxo1. Excluding transactions when it's doubled is a suitable option.  

It could be that when you received the invoice and marked it as paid, it is deposited to Undeposited Funds as the default account. 

For future reference, ensure you select the correct checking or bank account in the "Deposit to" drop-down when receiving invoice payment or entering sales receipt. 

I highly recommend checking this article to learn more about using Undeposited Funds in QuickBooks Online. That way, you'll be able to match your transactions in your banking page smoothly moving forward. 

Get back to me if you have more questions about matching your transactions, @Brittanyxo1. We'd be happy to help you again. 

HI KatherinejoyceO,

Thanks for chiming in! The default settings mysteriously changed in my settings to have payments go to my "quickbooks checking" I immediately changed it back after that transaction went through. But what is weird is the real money went into my actual checking account too; which its suppose to but why would it be in my quickbooks checking register too? The money isn't even in the quickbooks checking. Also, I never have to enter sales receipts or accept payments; quickbooks does it for me automatically when my customers pay. The money isnt in the undeposited funds; it was already deposited in my checking. Do you think I should categorize it instead?   

Hi there, @Brittanyxo1.

Thanks for coming back and sharing additional information. Let me share some insights that'll guide you in ensuring your payments go into the correct accounts.

There are two main settings you need to set up for QuickBooks Payments. The first one is to pick the external bank account the payments go (payments account) in the Deposit section. The second is to choose where to record them (account register) in the Chart of Accounts section. 

You may have selected your actual checking account as your payments account, but chosen QuickBooks Checking under Chart of Accounts. I believe that you've already changed it to the correct one. 

To check the bank account QuickBooks Payments puts customer payments into, follow these steps:

1. Go to the Gear icon and then Account and settings.
2. Select the Payments tab. 
3. Verify it in the Deposits section.

Then, here are the steps to ensure your payments and processing fees will be recorded to the correct accounts:

1. In Payments, select the Pencil (edit) icon in the Chart of Accounts section.
2. For Where do you want to record payments?, choose the correct bank account.
3. For Where do you want to record processing fees?, choose the proper expense account for tracking processing fees.
4. Select Save.

Lastly, to match the deposit with the transaction that's already inside QuickBooks, open the invoice payment and select your actual checking account in the Deposit to field. Once done, go to your bank feeds and match them.

Keep me posted how these steps turn out and what you find in your log. I want to make sure everything is straightened out.

Hi LieraMarie_A,

Thanks for the info! I made sure all my default settings were back to the way they were supposed to be!

When you say "open your invoice payment" what do you mean? Its not in my checking account register yet because its in the banking feed waiting to be matched or categorized! 

Good evening, @Brittanyxo1. 

Thanks for coming back on this thread. 

To clarify a few details, can you provide me with a few screenshots of this issue? 

This will help me determine the root of the problem. It's my priority that we get this handled as soon as possible. I'll be waiting for your response! 

Hi Candice,

Ok working on uploading now!

having some troubles uploading. sorry for the wait!

Hi there, Brittanyxo1.

Allow me to step in and share how to match the deposit downloaded to the Banking page with the invoice. What my colleague meant about "open your invoice payment" is to open the payment that is linked to the invoice.

Since the invoice was already paid, you can still match it with the payment on the Banking page. Just make sure that the payment is posted to the Checking account, not on the QuickBooks Checking account.

The payment will tell you where this transaction is located on your Chart of Accounts (Bank register in QuickBooks), You can open the invoice payment by going to the customer's account. 

Here's how:

1. Go to Sales from the left menu, then Customers.
2. Find and click the customer's name to open their account.
3. Proceed to the Transactions list tab.
4. Find and open the invoice payment.
5. From there, you'll see the Deposit to field. 
6. Select the actual checking account, then click Save and close.

Once done, go to the Banking page, then match the deposit to the invoice payment.

Also, you're maybe using QuickBooks Payments. That's why our system will automatically mark the invoice as paid once customers pay invoices online.

Once you change the deposit bank account, future transactions will be posted to the Checking account moving forward.

I'm adding these articles to help manage your sales and what to do while using QuickBooks Payments.

• Take and process payments in QuickBooks Online
• Find out when QuickBooks Payments deposits customer payments.

Get back to me if you have follow-up questions or if you need assistance with uploading bank transactions. Just leave a comment below and I'll get back to you.

Hi MaryLandT,

Thank you so much for helping me! I followed the steps to open the invoice payment. At the top it says "receive payment" and lists the payment date and payment method. under that it says "outstanding transactions" with a check mark by his name and that lists the due date, original amount, open balance, and payment.  It doesn't say anything about "deposit to" :(

What is crazy to me is that the QuickBooks Checking shows the transaction in my register but the real money didn't go in there. It went into my actual checking. So now I have to some how fix my QuickBooks Checking register AND figure out how to match the transaction to my other bank in the banking feed. I am also confused because when a customer pays it goes into the bank feed to be matched. This transaction never went into the feed to be matched in my QuickBooks Checking. it only went into the banking feed to be matched in my actual checking. But even now, I still can't match. I might have to just call support at this point.