Hi Katherine, 

When using Quickbooks Payment processing, It doesn't let me delete transactions that have been "deposited", so if I void the invoice that was chargeback, it remains as an "Unapplied Payment". Even when I entered a refund, it doesn't match up and remains an open amount. I did notice there is a "Refund" button inside the "Received Payment" Slip, but I am afraid to click it without confirmation if this will simply help me remove this Chargeback with a linked Refund Slip, or if it will charge me AGAIN and begin processing a debit from my bank account... please clarify that button isn't to actually process a transaction since the chargeback was already processed. Like the previous individual, I have already sent a new invoice and it was paid.  

Hey there, @OBPBiz. 

Congrats on making your first post here in the Community. 

Yes, choosing the Refund option will process another transaction. 

At this time, the best route to take would be to find the deposit the payment is attached to and delete it from the deposit, then you can delete the payment. Here's how to find the deposit: 

1. Locate and click on the payment.
2. Tap the More option at the bottom.
3. Select Transaction Journal. 

From there, you'll be able to see the connected deposit to delete the transactions needed. 

I'm only a comment away if you have any other questions. I hope you have a wonderful day! 

I have received billing on my credit card.

I cancelled my subscription several months ago and have not tried to use it since.

Thank you for joining this thread, @KC741.

Let me point you in the right direction for assistance to ensure this will get sorted out in no time.

Since you are still being charged after canceling your subscription, I'd suggest getting in touch with our QuickBooks Online Support.

For security purposes, all account-related concerns are directed to our phone support. This is for you to get assisted securely and maintain your privacy. Also, agents are equipped with the tools to investigate your account and thoroughly cancel this.

You can refer to this article for options when contacting them. Also, since the subscription has already been canceled, I recommend you scroll down to the bottom to see their contact number, support schedules, and hours. : QuickBooks Online Support.

Let me know if there’s anything else that I can assist you with. The Community always has your back. Have a good one!

I did not sign up for this service and my account has been fraudulently used. I would like the payment back of $30 and want to be  removed from this service. My bank has been notified.

I can share some information about account cancellation and refund request, @poniththotidytales. 

To check where this charge is coming from and process a refund, I suggest reaching out to our Customer Support team. They have access to secure tools that allow them to cancel your account and process your refund request

You can get our phone number by going to this QuickBooks Online Support article and scrolling down to the Can't get signed in? section. You can also refer to that article for more information about the different types of support we offer and their availability. Also, Once the refund is processed, it'll be posted to your account within 7-10 business days. 

Here's also how you can recover your Intuit Account if you can’t sign in. This guide explains how to sign in if you have lost or forgotten your user ID or password, or how to recover your account if you are unable to receive a verification code. 

Let me know if you need further information about processing cancellation and refund. I'm always here to answer them for you. Stay safe, and have a great week!