Eastern Bank Connection is not working

Try opening your QBO account on any private/incognito browser.

Let's resolve the error you're having connecting your Eastern Bank, Christian.

The bank error 102 that you've encountered means that there can be a problem on your bank's end. They may be undergoing maintenance or have server issues.

You can resolve this by manually updating the online bank connection or checking your bank or credit card's website. 

Here's how to update your bank connection:

1. Go to Bookkeeping and select Transactions.
2. Select Bank transactions and click on Update.

Take a look at this article for more information: Fix bank errors 102 and 105.

Once your transactions are updated, here's how to categorize online bank transactions in QuickBooks Online. 

Let me know if there's anything that I can assist with resolving your bank connection error, and or anything else. I'm always here to assist. Have a wonderful day!

I am having the same issue.

I have spent upwards of 3 hours with 4 separate QB reps over the phone last week and have gotten nowhere; so far I've been escalated to "Level 3" and have been issued an "escalation number."

On Friday they told me to wait 24 hours and try again, and nothing has changed. 

I still do not know if this is a QB or a bank issue. 

I have the same issue.  The connection stopped working for me on Wednesday June 14, 2023. 

"Try again later

Same issue here. Started 6/14. 

I understand the need to have the bank connectivity issue working, KC-12 & eferrari.

Let me share details about the bank error 105 you're getting in QBO. 

This banking connection error is an issue of a newly opened investigation. Currently, our product engineers are implementing a solution. Please contact our Customer Care Support team to add you to the list of affected users and receive updates once it's available.

Here's how:

1. Go to Help (?).
2. Click Search and tap Contact Us.
3. Enter ''Eastern Bank Connection is not working" in the field provided.
4. Click Continue.
5. Choose either Start a chat or Get a callback.

In the meantime, you can manually import bank transactions into QuickBooks from your bank's website. Download a CSV file of your transactions. I've included the following articles below for more insights:

• Manually upload transactions into QuickBooks Online
• Format CSV files in Excel to get bank transactions into QuickBooks

Once everything is back in order, you can start categorizing and matching them to ensure they are posted to the correct accounts.

We appreciate your patience as we're working on a fix.

Thank you Glinette.

I received a reply from Eastern Bank at 12:15p on Tuesday 6/20

"I can confirm there is still an ongoing connectivity issue with QuickBooks Online. A ticket has been opened with Technology and is being researched. We currently do not have an estimated resolution at this time. I apologize for the inconvenience this may be causing."

Thanks for following up with the Community, KC-12. I appreciate you sharing your update from Eastern Bank.

I've reviewed our investigation about bank error 105 and can confirm it's still ongoing on Intuit's end as well.

If you haven't yet, you can use the steps in GlinetteC's post to get in touch with our Customer Care team and be added to the investigation as an affected user. This ensures you'll receive email notifications about any updates relating to it.

When reaching out to them about this, I'd recommend referring to the investigation's case number (INV-89169). This will help the agent you're working with to find the investigation.

For the time being, you can manually upload transactions as a workaround if necessary.

Please feel welcome to send a reply if there's any questions. Have a wonderful day!

Mine just reconnected after verifying bank information refresh etc.

Mine started connecting again last night.  Thanks for the update @eferrari