Entering credit charges makes the balance go down and payments made make the balance goes up. Isn't that backwards? How shld i enter chgs and paymnts

Making sure you're able to track your credit card charges and payments is my priority, @mmiller2.

Let's review how your credit card charges and payments are entered in QuickBooks. This way, we can make sure that your account's balance is accurately calculated.

There are 4 ways to record your credit card charges. First, you can connect your credit card with QuickBooks. Once doing so, your credit card charges will automatically be downloaded. You can see the list of downloaded credit card transactions in the For Review tab which you can review and assigned to a specific expense category.

The second option is to manually download your credit card transactions from your credit card online banking. You can then import it to QuickBooks through WebConnect or as a CSV file. You can read through this article for more detailed steps: Import bank transactions from .CSV to QuickBooks.

The third option is to enter each transaction through the New icon (+). Here’s how:

1. Go to the New icon.
2. Choose Expense.
3. Select the payee or the vendor's name.
4. Pick the Credit Card account used in the actual purchase on the Bank/Credit account.
5. Fill out the necessary information in the Account details.
6. Click Save and close.

Lastly, you can directly each credit card transactions via the Chart of Accounts, follow these steps:

1. Go to the Accounting menu.
2. Select the Chart of Accounts tab
3. Locate the Credit Card account.
4. From the Action column, click the View Register link.
5. Click on the Add expense drop-down menu and select the specific transaction type.
6. Enter the necessary information.
7. Click Save.

Meanwhile, there 3 ways to track your credit card payments. 

• Pay down a credit card 
• Write a check
• Create a transfer transaction 

Get back to us here if you have other questions about tracking your credit card related transactions. I'm always here to help.

I want to make sure you're taken care of, @mmiller2.

Were you able to record your credit card charges and payments using steps I've shared?

Keep us posted here if you have other questions or concerns. I'm always here to lend a hand.

I'm having the same problem. How do I reverse the issue?

I'm having the same problem. How do I reverse the issue?

I understand the importance of recording the transactions the right way, @jgarrison93. Let me provide you with some guidance on how to address this matter.

May I know how did you record your transaction? Know that it's important to ensure that your transactions are being recorded in the correct accounts, as this directly impacts the balance in your account.

In QuickBooks Online, the balance you owe increases when you enter expense charges using your card, and it decreases when you make payments.

I recommend reviewing your transactions to ensure they are being recorded in the right accounts. If you find that a transaction has been recorded incorrectly, you'll need to reverse it. To do this, you should delete the incorrect transaction and then re-create it, making sure to assign it to the correct account.

If you want to learn how to reconcile your accounts to ensure they match your bank and credit card statements, you can use this article: Reconcile an account in QuickBooks Online. 

You're always free to ask some questions regarding Quickbooks by replying to my post or reaching out to the Community. We're always here to help you.