Express WEB Connect Bank of America

Good afternoon CHD11!

Welcome to the QuickBooks Community! Thanks for sharing your concern. Just to verify, are you using these steps in this article to connect with our team? I will be happy to assist further though.  Are there any particular error messages you are seeing once you try to download the transactions (i.e. Error 324, Error 350, OL301 etc.)? Also, could you verify if you are updated to the latest release? 

In the meantime, could you restart QuickBooks Desktop and run as administrator. First, close the application, then right-click the QuickBooks icon and select "Run as administrator".

From there, attempted to download the transactions again and let me know if you are still running into the same problem. My team and I are here to help. Looking forward to the update. 

Hi,

I am still having the problem.  I don't get a specific Error message.  When I try to download transactions I get a box that says that QB does not have an online account for the transactions.  It asks me to select one or create a new one.  The select scroll down menu does not have the checking account that I need to link as an option.  Please help. 

Thank you,

Hermelinda

Hey there, @CHD11. 

Thanks for reaching back and giving us some additional information. 

Before moving forward or getting you in touch with our Customer Support Team, can you provide us with some screenshots of the message and then also the accounts that are active? 

In the meantime, you can review your company file and ensure that it is updated to it's latest release to narrow down the cause of the problem. 

I'll be waiting for your response!