WHEN WILL THIS BE RESOLVED?

I am still having trouble with Chase and Wells Fargo intermittently disconnecting and having to be reconnected.  Also, when I reconnect there are missing transactions.  This defeats the purpose of having QB if this issue cannot be resolved.  

@MaryGraceS Is it possible to be added to the notification list for this issue without calling in?  We small business owners do not have the time to wait on hold to just be added to this group who is needing updates.

Hi there, @Top_Hat.

I want to make things convenient for you. You can contact our Customer Care Team via chat to be added to the notification list.

You can click on the link to initiate the chat session with our specialist: QuickBooks Online Chat Support.

Once you're subscribed, we'll be sure to let you know when updates are available, or once the issue is resolved.

We'll be working hard to make sure you're able to connect to your banks with ease. Thank you for your patience.

WHAT IS THE TIMELINE FOR THIS TO BE FIXED??  AMEX, HSBC, CHASE, WELLS FARGO, BOA.....EVERY FEED IS CURRENTLY NOT WORKING.  IT'S BEEN ALMOST 2 WEEKS.

Is there any update on this issue? I would have to agree with the other fella, kind of defeats the point of paying for QuickBooks if the banking feed is not working. Let me know if I just need to disconnect my account and reconnect it, and please also let me know if this is a QuickBooks issue, or if this is an issue with my financial institution. I'd be hard to believe the latter, as QuickBooks is having issues with almost every institution on the planet right now from what it seems like.

Funny because I think I posted on here about 3 weeks ago with the same issue.  No response.

I am backed up now.

I haVE BEEN HAVING THE SAME ISSUE SINCE LAST WEEK THURSDAY!!!  Come on QBs why the hell do we pay for a service if you don't provide it!!!! COMPLETE CRAP!!!

We should all just switch to another service.   OR hell might as well go back to ancient times using a hammer and chisel it would be quicker 

If Quickbooks doesn't fix the situation - which happened after my last update. I may not be able to use quickbooks anymore - that also means not using my POS Quickbooks and Quickbooks for my payments - if I can't sync anything.

Now when I check the update section in my desktop quickbooks - it shows that the install for Fix Doctor doesn't work as well as some other updates.

Why is Quickbooks not responding to all their customers.

Is there someone from QuickBooks out there whom would care to chime in? It is most certainly getting to the point where I am thinking about switching services, as right now I am paying for service that I am not getting. And as previously mentioned, this is the third time that this has happened.

Quite tiresome indeed.

Hi there, @shc and @crapsoftwareneverworks.

I hear you both—our priority is to help you with bank feeds and optimize your work time. 

There's no update yet disseminate as of today. I'd like to make sure you're both updated about the open investigation and your account information is added to our list. Being on the notification list also helps our engineers see how widespread the issue is, as well as any common components between those affected.

Please give us a call using the contact number in this link: QBO Phone Support.

I will also loop back into this thread once I get an update. Thank you for understanding.

My feeds from QBO to Wells Fargo work.  

I just spoke to a QuickBooks member on the phone, and they told me that there is no active investigation into Community First Credit Union. Basically offered me nothing, other than disconnecting and reconnecting my account. Would somebody here on the QuickBooks forum, from the QuickBooks team, please chime in and let me know what is going on? Not only has my banking feed not been updating, but now I feel like I've been wasting my time dealing with this form, and QuickBooks Online all together. I'm absolutely certain that there is some other accounting software out there available to everyone, that does not experience problems with their Bank feed not updating multiple times a year. At this point, I believe a month or two credit is appropriate for the inconvenience, otherwise I'm going to start looking elsewhere for my accounting software.

Hello there, James Stringbean.

Thank you for taking the time posting in the QuickBooks Community.  I'm here to help and get your bank feeds working.

Are you getting any error messages when updating your bank feeds into QuickBooks Online? It can help me check if there's a reported issue for the same error.

In the meantime, let's try a couple of additional steps to see if we can find an alternative solution to the unexpected behavior you are currently experiencing.

1. Clear the cache then log in to your bank's website.
2. Check the account's transactions and make sure there are no changes required by your bank.
3. Open your QuickBooks Online account in an incognito browser window and sign in.
4. Attempt to connect to your bank account again.
5. Make sure the credentials you use are the same when you sign in to your bank's website.

If you get the same result, you can also check this article for more troubleshooting steps: Fix online banking errors in QuickBooks Online.

As a workaround, you can import your bank feeds directly to QuickBooks Online through Web Connect. You can refer to this guide on how to upload bank transactions.

If you see the same or other unexpected behaviors, please let me know. I'll be happy to help you further.

With all due respect, obviously I am having issues with my bank fees not updating, or I would not have posted about it. I've already been back and forth with two other QuickBooks team members about it, one of which (honeylynn_g) reassured me that there was an open investigation into Community First Credit Union, as well as Chase, Wells Fargo, and many other financial institutions. When I called QuickBooks today, the person on the phone told me there was not. I will disconnect my account and reconnect it - my question at this point, is what kind of reassurance can you offer me that this will not be a persistent issue in the future? This is going to be the 3rd time I've had to do this in a little over a year. Surely this isn't something that is supposed to happen all the time?

I'm assuming you didn't read the previous posts on this thread? Not just me that's having issues

Quoted from a QuickBooks team member.

I was told on the phone today that there is no open investigation. Can someone please clarify? I've about lost my patience dealing with the constant issues with my banking feeds. Ready to look elsewhere for accounting software.

HoneyLynn_G

QuickBooks Team

Thursday

 

 

Re: Bank transactions downloading multiple times

Thanks for commenting back, @James Stringbean.

 

I've checked my tools, and I was able to confirm that there's an open investigation about Community First Credit Union of Florida unable to update bank transactions. We don't recommend manually uploading your transactions for it may cause duplication.

 

While our Product Development Team is communicating with your financial institution, we'd like to add your account information on our list of affected users. Once added, our engineers will see how widespread this is, as well as any common components between those affected. You'll also get all the updates through email notifications.

 

You can give us a call using the contact number in this article: QBO Customer Care Phone Support.

 

Thank you for understanding. I will also get back into this thread once I get an update.

There is an issue - and it seems like QB doesn't have a firm answer.

How come when I try to download my bank transactions through bank feeds it is not recognizing bank accounts that I have had for over years.

It won't let me make a new account obviously because the name already exist, but to download to it - it now ask which account to download to in QB - but the accounts are not on the list.

Hi there, @shc.

Thanks for adding a comment and letting us know about your bank download issue.

May I know your Financial Institution or any specific error message you get when you sync them? This way, I can check if there are any open investigation about it.

Meanwhile, you can also try logging into your bank website to check if there are notifications and/or alerts that need your attention. 

Any response you can add will be a great help. Have a good one.

There are no Error Messages.

Please read what I wrote again for a better understanding or what my issue and everyone else's issue is.  It's all the same - bank feeds won't download transactions to accounts in quickbooks.

there is also another thread with the same issue here - https://quickbooks.intuit.com/community/Banking/Bank-feed-is-not-working/td-p/183538

Is there any update on community first credit union? You said there was an open investigation - I was told on the phone by a member of QuickBooks that there is not. I'm quickly losing my patience, not only with my banking feed not updating, but with the complete lack of help I've received from QuickBooks customer service team. 

After getting no useful information from Intuit (they insist that our login information is not correct but I have been logging into the same accounts without issue for weeks since these feeds have cut out) I reached out to HSBC.  Their response below:

'We have updated our website and Quicken has not updated to be compatible as of yet this is not an error to be fixed. They usually update within a month or so when we do so that you can again use the service via our website."

Again - is there a timeline to have all of these compatibility issues resolved.  Intuit is not even taking ownership.  They just keep telling em that the login credentials are wrong.  

After getting no useful information from Intuit (they insist that our login information is not correct but I have been logging into the same accounts without issue for weeks since these feeds have cut out) I reached out to HSBC.  Their response below:

'We have updated our website and Quicken has not updated to be compatible as of yet this is not an error to be fixed. They usually update within a month or so when we do so that you can again use the service via our website."

Again - is there a timeline to have all of these compatibility issues resolved.  Intuit is not even taking ownership.  They just keep telling em that the login credentials are wrong.