Fidelity Investments Linking Error 390

The fact that QBO is not acknowledging and taking responsibility for all the issues we are all facing surrounding transactions being imported incorrectly (to other accounts, not memorizing, etc); mysterious email to clients customer for an invoice with incorrect dollar amount( still trying to figure this one out); Invoices being marked paid when Intuit hasn't paid those funds to Client; the list goes on. Yet according to QBO/Intuit, there isn't an issue reported based on their own Incident Reports Page QuickBooks Status - Incident History (intuit.com).

The fact that Intuit/QBO would initiate "Upgrades"/Changes during the 4th Quarter of the year and the 1st Quarter, which is the busiest time of year for Accountants/Pro Advisors, is beyond my understanding. As a  Financial Software, you would think they would know not to do this. I already have over 22 hours of Clean-Up work, correcting the problem they created. I will be billing QBO/Intuit for all time involved for every client I have to go in and correct. I suggest all Pro Advisors/Accountants do the same. I will not present a Bill to my Client for my time to fix this mess QBO has caused. 

Your experience sounds painful! The other company i own uses Square for invoicing and so far it's been a good experience. Maybe you can shift to that and just use QB for accounting? Although I'm about ready to research other accounting software. We had a 3rd party firm do our books for years using QB desktop, but they went out of business. Transitioning from desktop to online was a nightmare in itself. It seems that a lot of tech companies don't care about the end user anymore. It's all about maximizing profits, cheapening their product, outsourcing the customer service to the lowest bidder, and not fixing problems in a timely manner. Your advice for fixing our links would be appreciated.

Thanks for becoming part of the Community, cmargerpositionwealth.
 

I've reviewed our investigation about Fidelity Investments linking error 390 and can confirm it's currently being researched by Intuit's Product Investigations team.
 

When the agent you spoke with notified you of our investigation, they should've added your account to it as an affected user. This ensures you'll receive email notifications about any updates relating to it.
 

If you're unsure and would like to confirm your account has been added as an affected user, I'd recommend getting back in touch with our Customer Care team and referencing the investigation's case number (INV-96962). They'll be able to pull up your account in a secure environment and check if it's been added to the investigation.

They can be reached while you're signed in.
 

Here's how:

1. Use the Help (?) icon.
   
   
    
2. Click Contact Us.
   
   
    
3. Enter a description of your situation in the What can we help you with? field, then hit Let's talk.
   
   
    
4. Select Start messaging or Get a call.
   
   

Be sure to review their support hours so you'll know when agents are available.

I'll be here to help if there's any additional questions. Have an awesome Tuesday!

Thanks, Zach. Hopefully they can figure this out sooner than later. Esp by year end. I want to have our 2023 books closed on time.

Hopefully this gets fixed sooner than later. I'd like to be able to close the books on 12/31. Thanks!

The QB Fidelity connection does not hold. I disconnect and reconnect everyday. Thanks QB, this is fun!

Thanks for checking out the Community space, dawnmor.

I've checked your posts and found that you've published similar questions twice. Please know that the duplicate one has already been answered by my colleague, RCV. 

You can view her answer through this link where she shared the steps to ensure your banking issue gets fixed: https://quickbooks.intuit.com/learn-support/en-us/banking/re-where-did-the-fidelity-com-connection-g....

I'll be right here to continue helping if you have follow-up questions regarding this topic. Assistance is just a post away. Have a good one!

Just wanted to add to this that my Fidelity feed dropped off again. Transactions haven't shown since 2/26. So we're right back where we started from. I spent 30 minutes on the phone and over 3 hours on a chat with their rep and IT team trying to figure out the issue. What a COMPLETE AND UTTER WASTE OF TIME. I should send QB a bill for MY time. In this day and age, the fact that they can't perform a simple account aggregation is appalling. They should just hire Plaid or someone similar to get the job done. What is the point of paying a subscription when they tell me to "manually download and import" the transactions as a workaround. I may as well do this on Microsoft Excel. Does anyone have any other recommendations for accounting software?? Because we have profit sharing at our firm that just paid out, I'm unable to close out my 2023 books and unable to do our taxes! 

This is the error and ticket message I received.

Good Day!

This is from Intuit QuickBooks Online Technical Support Team.
After performing all trouble shooting steps, we are able to find out that your QuickBooks Online Account is affected with the reported issue regarding Fidelity - Investments & Retirement Accounts ERROR 590.

We sincerely apologize for any inconvenience this has caused you.
We have listed your account as one of the affected QuickBooks Online Accounts affected by the ongoing issue.

Rest assured our Engineering team is already working on this and once a resolution has been rolled out, we will make sure to let you know immediately.

Thank you so much for your understanding and consideration.

Here is the reference number for the ongoing Investigation that is tied to your account.
INV-100994 and case number: 15113804621

I have the exact same problem as you. Fidelity business checking account imports are not working. This is ridiculous.

I understand the importance of resolving the issue related to linking your bank account to QuickBooks as quickly as possible, @kimzeno. Rest assured that I'll route you to the department that can help sort this out. 

I've checked our records and found out that the investigation of this error has been marked as closed by our engineering team.

Since the issue persists, I'd recommend contacting our Customer Care Team. This way, they can take a closer look at your situation and re-investigate this further. Here's how to reach them:

1. Click the Help menu in the upper-right-hand corner.
2. Type in Talk to a human, then press Enter.
3. Look for I still need a human and click on it.
4. Click Get help from a human or Contact Support Team.
5. Select between Send a message, Schedule an appointment, or Get a callback.

To make sure you get prioritized on your concern. Please check out our support hours and contact us at a time convenient: Support hours and types.

I've got here a helpful guide that you can use when performing the reconciliation process to make sure your accounts are balanced: Learn the reconciliation workflow in QuickBooks. 

Feel free to post a reply below if you have other questions about managing your bank transactions, Source1. I'll be here to help you. Stay safe.

Agreed! Fidelity is one of the largest financial institutions in the US and everyone has accounts there. To not have a consistently working link to our accounts there is absurd.

Tried it again. Still getting Error 590. Tried it in chrome and firefox in incognito mode for both browsers. How can you say it has been resolved when this error has been happening for the last 2 weeks? This is absurd.

Hello there, Kim. I understand the importance of having a seamless process when linking your bank account. 

We've received reports of customers encountering Error 590 when linking their Fidelity Investment account. To be added to the list of affected users, I recommend contacting our QuickBooks support. They can pull your account in a secure manner and provide troubleshooting steps to rectify the issue. 

Here's how you can reach them:

1. In your QuickBooks Online account, go to the Help menu.
2. Hover to the Search tab, then click Contact Us.
3. Type in a short description of your issue and concern in the box provided.
4. Click Continue.
5. Select the Chat or Callback option.

You can contact us from Mondays to Fridays, 6 AM to 6 PM PT. 

For future reference, I'll provide an informative articles to help manage your transactions in QuickBooks Online efficiently:

• Categorize online bank transactions.
• What to do if you get a bank error or can't download transactions. 
• Manually upload transactions. 

I'd appreciate your patience and understanding while we look into this further. I'm always around to help if you require further assistance with QuickBooks-related concerns. 

This response from QB is flawed. This is not our problem and it's not Fidelity's problem. Fix it just like you had to a few months ago:

Dear Valued Customer, 

Thank you for your patience while our online banking team investigated the behavior you reported. 

After investigating, our team has determined that if you’re still seeing this error message (101 or 355), it is prompting action on your part. Please read this articlefor further instructions on how to resolve it. 

Thank you for using QuickBooks Online. 

The QuickBooks Online Support Team