Fieldwork sync issue

I appreciate all your efforts in dealing with this issue, Michelle.

I'll lay down some solutions to help you find the missing payments that you want to attach to the deposit in QuickBooks Online (QBO).

To start, there are two ways to find the missing payments. The first way is to review your account history to locate the payment transactions. The second way is to check your uncategorized accounts since if you don’t categorize transactions into specific accounts, QuickBooks will put them into the Uncategorized Income or Uncategorized Expense account.

To review your account history, follow the steps below:

1. At the upper right corner, select Settings and select Chart of Accounts.
2. Look for the bank account and select View Register.
3. Try to look for the payment transaction.

To check your uncategorized accounts. Follow these steps:

1. Go to Settings and select Chart of Accounts.
2. Look for the Uncategorized Income or Uncategorized Expense account.
3. Select Run Report and look for the missing payments.

For reference, you can check this article: What to do if you can't find downloaded transactions

However, If you still can't find the payments, I suggest manually uploading them so you can match them in the deposit. Follow these steps to manually upload:

1. Go to Transactions and select Bank Transactions.
2. Choose the account you want to upload to.
3. Select the Link account dropdown, then select Upload from File.
4. Select files or drag and drop and choose the file you downloaded from your bank. Then, select Continue.
5. In the QuickBooks account dropdown, select the account you want to upload the transactions. Then, click Continue.
6. Follow the onscreen steps to match the columns on the file with the correct fields in QuickBooks. Then select Continue.
7. Select the transactions you like to import. Then select Continue.
8. Click Yes to confirm and Done to Complete.

For more detailed information, check this article: Manually Upload Transactions in QuickBooks Online.

I'll add this article to guide you in generating your financial reports: Run reports

You can tag me in the comment section if you have any other concerns about the missing payments. I'll be around to assist you, Michelle.