FNBO Credit Cards error and now can't connect.

bdgadmin · ‎December 17, 2024

Last week I was going through my transactions and had an error message when I got to my First National Bank of Omaha Credit Card. It stayed there for multiple days so I started going through the help articles and a chat. Through those it was determined my next step was to disconnect the account and then relink it. But when I go to link account, and select the bank, it has me enter my bank id and password and then it gives me an error that they couldn't find the right account type to connect to. I'll attach a screen shot of it.

I called support last Thursday and spoke with Asha who went through all the same steps as online had me try to manually connect and when that wouldn't work she said she was reaching out to see if there was an ongoing issue. Supposedly she said there was and they were aware and hoped to have a fix by end of day. Well its now Tuesday and still isn't working. Anyone else having these issues?

EmaicaD

Hi, bdgadmin.

I acknowledge your challenges regarding the situation you are facing while attempting to reintegrate your FNBO Credit Card into QuickBooks Online

We're currently having an investigation into connecting the First National Bank of Omaha Credit Card. Our skilled engineering team has been notified and is diligently striving to resolve the issue promptly.

We advise you to connect with our live support team for the most current updates concerning this matter. Additionally, they can include you in the compilation of affected users and consistently update you via email on the progress toward resolution.

Here's the procedure:

Click the Help icon.

2. Go to the Search tab and enter your concern in the search field.

3. Select Contact Us and choose a way to connect with us.

Please refer to this article to learn when is the best time to connect with our live support team: Get help with QuickBooks products and services

For now, given the inability of your credit card to sync with QBO, you have the option to manually upload your transactions.

Finally, after uploading your transactions manually, you can access this article to get guidance in categorizing a bank transaction: Categorize online bank transactions in QuickBooks Online.

Rest assured that our Support Team is here to assist you in resolving this issue. If you require help with any other QuickBooks Online tasks, feel at ease to reach out.

noblebeast

We are having the same issue. It's been 8 days now since our account last connected. Had this problem a while back with our Chase Bank cards and it was a complete disaster when it finally reconnected.

JoanaC

I'm here to assist you through the process and help you find a solution to any challenges you may encounter, @noblebeast. Let's work on this together to reconnect your bank.

Our team is currently investigating the integration of the First National Bank of Omaha Credit Card. Our experienced engineers are working to identify the root cause of the issue so we can implement a fix to connect your bank to QuickBooks Online.

I recommend reaching out to our support team for updates and to ensure you're added to the list of affected users. Here's how:

Go to the Go to the Help(?) icon and then hit Search.
Click Contact Us.

Start a chat with a support expert.
Get a callback from the next available expert.

In the meantime, you can manually upload your transactions while we resolve the issue. This temporary solution will help keep your financial records up to date.

Furthermore, I'm sharing this article to help you categorize your bank transactions.

Please don't hesitate to leave a comment if you still have other concerns about your bank connectivity. The Community is here 24/7 to assist you.

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FNBO Credit Cards error and now can't connect.