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jburkhart
Level 1

For QBO, both Novo Bank and Huntington Bank won't sync with QBO. I've called both Novo Bank and Huntington Bank and they both have said it's a QBO issue. Anyone else?

Huntington Bank hasn't sync'd for 12 days now and all we get is the 105 Error Message: Sorry, we can't update your account. Please wait a few hours and try updating again. Novo Bank hasn't sync'd in over three weeks and all we get is the 103 Error Message. The Novo sync issue seems to be a known issue by QBO as there are a few threads out there with other QBO customers having issues.
2 Comments 2
JenoP
Moderator

For QBO, both Novo Bank and Huntington Bank won't sync with QBO. I've called both Novo Bank and Huntington Bank and they both have said it's a QBO issue. Anyone else?

Hi there, jburkhart.

 

We have an open investigation about the Error 105 when syncing Huntington Bank in QuickBooks Online. This means that our engineers are already working to determine what's causing the issue and create a permanent fix as well.

 

I would also recommend reaching out to our chat or phone support teams. They will be needing your account details so they can add you to the list of affected users. Once added to the list, you will be notified as soon as the issue is resolved. Here's how to reach out to them:

 

  1. Click Help in the upper right-hand corner of QBO.
  2. Look for Talk to a human and click on it. 
  3. Type in "support" or "contact support" again and press Enter.
  4. Click I still need a human.
  5. Select Get help from a human.
  6. Choose between Chat with us or Have us call you

 

They're open from Monday to Friday, in between 6 AM to 6 PM Pacific Time. They're also open every Saturday, from 6 AM to 3 PM PT. Here's an article for more details: QuickBooks Online Support.

 

However, the investigation for Error 105 with Novo Bank has been closed just recently. You can log in to your account in an incognito or private browsing session. Then, try to sync Novo Bank once again. Here are some of keyboard shortcuts to quickly open an incognito session: 

 

  • Ctrl Shift N  for Google Chrome
  • Ctrl Shift P for Firefox
  • Control Option +if you're using Safari
  • Ctrl Shift P for Microsoft Edge

 

You can also check out this article after successfully syncing and downloading your transactions: Categorize And Match Online Bank Transactions In QuickBooks Online

 

Let me know if you need anything else. We're always here to help. 

Billy-Novo
Level 1

For QBO, both Novo Bank and Huntington Bank won't sync with QBO. I've called both Novo Bank and Huntington Bank and they both have said it's a QBO issue. Anyone else?

Hi from Novo! This issue has been resolved, please let us know if you experience any further issues with your transactions syncing.

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