I've been using Quickbook for over 20 years and Enterprise version for more that a decade. I chatted customer service today, "need product code for my recent download QB Enterprise 2021". It took one and a half hour to get a product code according to the time stamp of our chat. The rep asked for same information I posted in chat again and again. There were also other technical support call that went nowhere in the last two years. Customer support reps were competent before, not now.
What's your experience of customer support from year 2019 to now July 2021?
I am considering using TSheets but saw community comments saying that Intuit was killing TSheets due to bad customer support. Bad/No support experience pushes me away from their product now.
