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I'd be glad to help you re-enter your deleted credit card payments to reconcile your credit card account in QuickBooks Desktop (QBDT), DStru.
First off, you'll need to run an Audit Trail report to find details of the deleted transactions. You can customize and filter the report to locate the specific payment transaction you're looking for.
Here's how:
Next, re-enter the payment transactions by carefully using the details from the audit trail. Ensure that all relevant details, such as transaction amounts, dates, and payee information, are verified to secure accuracy. Once you have accurately re-entered all transactions, proceed to do a mini reconciliation.
Additionally, you can visit this article for your reference if you want to get a report from your previous reconciliation: Get reports for previous reconciliations in QuickBooks Desktop.
Let us know if you have other concerns regarding your deleted credit card payment transactions in QBDT. We'll get back to lend a helping hand.
I'd be glad to help you re-enter your deleted credit card payments to reconcile your credit card account in QuickBooks Desktop (QBDT), DStru.
First off, you'll need to run an Audit Trail report to find details of the deleted transactions. You can customize and filter the report to locate the specific payment transaction you're looking for.
Here's how:
Next, re-enter the payment transactions by carefully using the details from the audit trail. Ensure that all relevant details, such as transaction amounts, dates, and payee information, are verified to secure accuracy. Once you have accurately re-entered all transactions, proceed to do a mini reconciliation.
Additionally, you can visit this article for your reference if you want to get a report from your previous reconciliation: Get reports for previous reconciliations in QuickBooks Desktop.
Let us know if you have other concerns regarding your deleted credit card payment transactions in QBDT. We'll get back to lend a helping hand.
Thank you for your response. I'm afraid that undoing my last reconciliation would not help in this situation. The transactions deleted were very old and previously reconciled. They will need to be added back without causing additional unintended errors. Apparently, the transactions were deleted because, even though completed, they remained visible on the reconcile page. So to "clean up", I thought they could just be deleted. I understand now that this was not the correct way to fix the problem.
I have attached a 2-page pdf showing the Reconcile Discrepancy Report and the Audit Trail. Are you able to review it and recommend a strategy for correcting the 6 deletion errors? Thank you again for your assistance.
I deeply appreciate the effort you've taken to provide all the necessary information, @DStru. I get how unsettling it can be when previous reconciliations are disrupted by unexpected deletions. It's clear from your update that these transactions were crucial in maintaining the accuracy of your financial records, and their deletion wasn't anticipated. Let's work together to address this issue and restore the integrity of your records.
In QuickBooks Desktop (QBDT), we can perform a mini reconciliation to ensure that the re-entered transactions align perfectly with your past statements and that your books are balanced.
To do so, here's how:
Once you select Reconcile Now, QuickBooks asks if you want to Create a Payment Check or a Bill to Pay Later:
By following these steps, QuickBooks won't create a bill, so your credit card balance isn't affected. This process will also be able to amend the discrepancies caused by deleted transactions and strengthen your financial processes against similar incidents.
For more details about the process, you can check this out: Reconcile previously deleted and re-entered checking or credit card transactions.
Additionally, to make sure that your transactions are correct, you can browse through this article to check your accounts and get them ready for the end of the year: Year-end guide for QuickBooks Desktop.
It is my priority to assist you in this time of need, @DStru. Keeping your accounts in perfect alignment is crucial, and I'm here to ensure that happens. Please feel free to reach out if you require further details on any of the steps or need additional assistance. Your diligence in maintaining accurate financial records is commendable, and I'm committed to supporting you in resolving this issue effectively and efficiently.
Hi GenmarieM and Sherrie_F.
Adding back the deleted payment transactions and doing the mini reconciliation worked perfectly! I was able to balance the account and then complete the next month's reconciliation without an issue!
One last thing to ask... The re-entered bills remain open in the 'Pay Bills' window (see the attached screen shot). Is there any way to get rid of them? I'm afraid to do anything that may cause new problems. Let me know if there is a solution for removing these.
Again, so grateful for your help with getting my account balanced! Thank you, DStru
Hi Bryan_M,
Sorry for the late response... Thanks for helping me clean up the left-over issues from my mini-reconciliation. I was so glad to get the old bills re-entered and reconciled that I was ready to let them sit unresolved forever. But your solution worked flawlessly and everything has been cleaned up!
I was panicking because I had no idea how to correct the old deleted payments. I really can't tell you how much I appreciate the detailed assistance from you and your team! Thank you so much!
You're very much welcome, @DStru.
We're delighted to see that the support provided by my colleague Brayn successfully resolved your mini-reconciliation issue. It gives us great pleasure to see our customers happy with our service.
Should you need additional assistance with clearing an open bill in your account, or if you have other concerns related to QuickBooks Desktop, please revisit the Community. We’re here to help. Wishing you well and looking forward to assisting you again!
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